Security Officer

Motown Museum•Detroit, MI

About The Position

Motown Museum is seeking a dependable, observant, and service-oriented Security Officer to help maintain a safe and welcoming environment for employees, guests, volunteers, contractors, and Museum collections. The Security Officer supports the Museum’s security operations by conducting patrols, monitoring security systems, responding to incidents, and helping ensure that Museum policies and safety procedures are followed. The ideal candidate understands the importance of protecting people and property while delivering professional, respectful customer service in a cultural and visitor-focused environment.

Requirements

High school diploma or equivalent required.
Knowledge of security procedures, emergency response practices, and safety protocols.
Strong observation, situational awareness, and problem-solving skills.
Ability to respond appropriately to incidents and use de-escalation techniques when needed.
Strong written communication skills, including the ability to prepare clear and accurate reports.
Professional verbal communication and interpersonal skills.
A customer-service mindset and the ability to interact respectfully with diverse audiences.
Integrity, accountability, attention to detail, sound judgment, and the ability to work effectively as part of a team.
Ability to stand and walk for extended periods, work indoors and outdoors in varying weather conditions, and occasionally lift up to 50 pounds.
Availability to work evenings, weekends, and holidays as required.

Nice To Haves

Two or more years of security experience preferred.
Military or law enforcement experience preferred.
Experience with surveillance systems, CCTV, alarms, access-control systems, or related security equipment preferred.

Responsibilities

Patrol Museum buildings, grounds, and designated areas to identify and report security or safety concerns.
Monitor CCTV cameras, alarms, access-control systems, and other security equipment.
Respond promptly to alarms, emergencies, disturbances, and other security-related incidents.
Prepare accurate, timely incident reports and activity logs.
Observe and report suspicious activity, potential hazards, and policy violations.
Assist guests and visitors by providing information and professional customer service.
Support emergency response procedures, including evacuations, when necessary.
Provide event security and help maintain a safe environment during Museum programs and special events.
Enforce Museum policies and security procedures respectfully and consistently.
Use radios and other communication tools effectively to coordinate with team members.
Provide First Aid, CPR, or AED assistance when appropriately trained and as circumstances require.
Use Microsoft 365 applications, including Word, Excel, and Outlook, to support assigned responsibilities.
Perform other duties as assigned.