Security Officer MC - Evenings

Mass General Brigham•Boston, MA

2d•Onsite

About The Position

The Security Officer enforces hospital regulations and helps maintain a safe and secure environment for patients, visitors, and employees. Under general direction from the Security Manager, Supervisor, or designee, the officer patrols assigned areas, identifies and reports safety hazards and unusual occurrences, investigates complaints or potential criminal conduct, provides protective services, and assists with patient restraint when authorized. Under the authority of a special state police license, the officer may arrest criminal suspects. The role also includes dispatching personnel using integrated security systems, responding to emergencies and requests for assistance, supporting victims of workplace and domestic incidents, protecting dignitaries, and managing pedestrian and vehicle traffic. The officer prepares incident reports and logs, maintains evidence and property accountability, keeps supervisors informed, and maintains hospital-issued uniforms and equipment. Officers may cross-train at other locations and may be assigned to other shifts or locations as needed. The position is onsite at 66 Blossom Street, scheduled for 40 hours per week on the evening shift.

Requirements

High school diploma.
Massachusetts driver’s license or a valid driver’s license from the state or commonwealth where the employee resides.
BLS, CPR, and First Responder certifications within 120 days of hire.
MOAB certification within 120 days of hire.
Strong interpersonal, communication, and customer-service skills, including the ability to interact effectively with people of different ages and cultures and build trust.
Ability to de-escalate anxious or stressed people, manage aggression, handle crisis situations, and manage a high volume of activity and diverse situations.
Ability to work independently and as part of a team, multitask, solve problems, think critically and analytically, exercise good judgment, prioritize, and develop effective resolutions.
Professional, tactful, diplomatic, empathetic, collaborative, flexible, and positive approach; active listening and clear articulation.
Understanding of community policing, risk analysis, and crime-prevention concepts and practices.
Strong writing skills for preparing and maintaining documentation.
Intermediate computer skills, including typing and database software; ability to use access-control and database software, communications equipment, and first-aid equipment, and troubleshoot systems.
Ability to lift 50 pounds and stand or walk for at least eight hours; run to emergencies and verbally and physically manage emergencies as needed.
Strong sight and hearing; ability to use sufficient force to subdue, arrest, or restrain someone when necessary.
Ability to receive instructions and communicate appropriately while moving to and from emergencies, withstand adverse weather, and assist with evacuations using Med Sleds or comparable equipment.
Ability to perform required practical training and job tasks involving CPR, MOAB, OC Spray, and handcuffing.
Ability to complete the specified functional assessment tasks, including a four-flight stair climb completed in 35 seconds or less.

Nice To Haves

Special State Police license.
IAHSS basic certification.
Bachelor’s degree.
Criminal Justice or a related discipline or specialized training.
Three to five years of experience.
Experience in a hospital, security or police, emergency medical, or customer-service setting.

Responsibilities

Patrol assigned areas, paying particular attention to locations with prior security issues, and identify unsafe conditions or improperly secured areas and property.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning people involved; notify appropriate law enforcement agencies, detain suspicious individuals as appropriate, make authorized arrests, and participate in court proceedings when required.
Prepare complete and accurate written reports, document incidents in logs, maintain documentation, and keep the supervisor informed.
Maintain accountability and safekeeping of valuables, property, and evidence in the officer’s custody.
Perform dispatcher duties using integrated security systems; dispatch personnel by radio to incidents and assistance calls and maintain related documentation.
Assist workplace and domestic victims, respond to medical emergencies, assist with patient restraint when authorized, protect dignitaries, and control pedestrian and vehicular traffic.
Participate voluntarily in departmental committees, task forces, and teams, including those focused on customer service, crime prevention, workplace violence prevention, infant and child protection, community policing, recruitment, recognition, retention, marketing, and training.
Cross-train at locations beyond the normally assigned workplace.
Keep required training current, maintain individual training records, and report errors to a supervisor or manager.
Maintain hospital-issued uniforms and equipment, including vehicles, radios, computer equipment, and cameras.
Provide a wide range of customer services and perform other duties as necessary or assigned.
Work other shifts and/or locations when necessary.
Complete the required functional assessment upon hire within the first 90 days and annually, including step, mobility, stretcher-carry, drag, balance, and stair-climb tasks.