Security Officer MC - Evenings

Mass General Brigham•Boston, MA

3d•$23 - $33•Onsite

About The Position

The Security Officer patrols assigned hospital areas to enforce hospital regulations and help provide a safe and secure environment for patients, visitors, and employees. Reporting to the Security Manager, Supervisor, or designee, the officer watches for and promptly reports safety hazards and unusual occurrences, investigates complaints and potential criminal conduct, provides protective services, and assists with patient restraint when authorized. The role requires strong customer-service skills and, under the authority of a special state police license, responsibility for arresting criminal suspects. The officer also performs dispatcher duties using integrated security systems, prepares and maintains incident and evidence documentation, responds to emergencies and requests for assistance, and supports traffic control and protection of dignitaries. Officers may cross-train at other locations and may be assigned to other shifts or locations as needed. The position is onsite at 66 Blossom Street, scheduled for 40 hours per week on the evening shift.

Requirements

High school diploma.
MA driver’s license or a valid driver’s license from the state or commonwealth where the employee resides.
Strong interpersonal, communication, and customer-service skills, including the ability to interact effectively with people of different ages and cultures.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to manage high activity levels and diverse, stressful situations and crisis scenarios.
Ability to work independently and as part of a team, multitask, and apply problem-solving, critical-thinking, analytical, and judgment skills.
Strong writing skills and intermediate computer skills, including typing and database-software use.
Ability to use access-control and database software, communications equipment, and first-aid equipment, and troubleshoot systems when needed.
BLS, CPR, and First Responder certifications required within 120 days of hire.
MOAB certification required within 120 days of hire.
Ability to meet physical requirements, including lifting 50 pounds, standing and walking for at least 8 hours, running to emergencies, and using sufficient force to subdue, arrest, or restrain someone if necessary.
Ability to withstand adverse weather and exposure to chemicals, blood, and hazardous waste materials.
Ability to assist with evacuation procedures using Med Sleds or comparable equipment.
Ability to complete required practical training components, including CPR, MOAB, OC Spray, and handcuffing, and to perform the associated tasks while on duty if required.
Must complete the specified functional assessment upon hire within the first 90 days and annually, including the step test, mobility and coordination tasks, stretcher carry, sled drag, balance walk, and timed stair climb.

Nice To Haves

Special State Police license.
IAHSS basic certification.
Bachelor’s degree.
Criminal Justice or a related discipline or additional specialized training.
Three to five years of experience.
Experience in hospital, security/police, emergency medical, or customer-service work.

Responsibilities

Patrol assigned areas, especially locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injury, or damage.
Maintain confidentiality.
Investigate thefts, shortages, complaints, and potential criminal misconduct; question involved individuals, notify appropriate law enforcement agencies, detain suspicious individuals as appropriate, make authorized arrests, and participate in court proceedings when required.
Prepare accurate written reports and incident-log entries, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer’s custody.
Perform dispatcher duties using integrated security systems; dispatch personnel by radio and document occurrences and assistance calls.
Assist workplace and domestic victims, respond to medical emergencies, assist with authorized patient restraints, protect dignitaries, and control pedestrian and vehicular traffic.
Participate voluntarily in departmental committees, task forces, and teams.
Cross-train at locations beyond the normally assigned workplace.
Keep required training current, maintain individual training records, and report errors to a supervisor or manager.
Maintain hospital-issued uniforms and equipment.
Conduct a wide range of customer-service activities.
Work other shifts or locations as necessary and perform other duties as assigned.