Security Officer

Trinity Health•Dubuque, IA

About The Position

The Security Officer participates in MercyOne’s Security Management Program to support the safety and wellbeing of people associated with MercyOne Medical Center. The officer provides directions and information to patients and visitors and conducts themselves in a manner consistent with the organization’s mission and core values. This is a full-time position of 40 hours per week on the night shift. Following established procedures, the officer patrols hospital facilities and grounds on foot or in a motorized vehicle to deter theft, vandalism, violence, and other hazards; intercepts unauthorized people; investigates unusual incidents; and helps maintain order. The officer checks doors, windows, gates, equipment, machinery, alarms, and sprinkler systems, reports irregularities, and enforces the hospital’s parking policy fairly. Duties also include lower-level maintenance activities, providing professional security-related services, documenting incidents and evidence, responding to campus emergencies, and assisting with de-escalation or restraint situations when needed. The role may involve holding or restraining violent individuals and assisting clinical staff with clinical restraints.

Requirements

High school graduation or equivalent.
A valid driver’s license and proof of insurance must be maintained throughout employment.
A driving record verifiable with the applicant’s state DMV must be good.
Demonstrated general working knowledge of computers and department-specific software, including HealthStream, Microsoft Office (Word, Excel, and Outlook), internet/intranet, a work order system, and building maintenance software.
Ability to converse with patients of all diagnoses for extended periods.
Ability to remain calm and exercise judgment in security-related situations.

Nice To Haves

An associate’s degree in criminal justice is preferred.
Previous experience in private security, public law enforcement, or military duty is helpful but not essential.
Two to four years of related experience may substitute for an associate’s degree in criminal justice.
Some on-the-job training is provided.

Responsibilities

Patrol assigned hospital facilities and grounds on foot or in a motorized vehicle according to an established schedule.
Deter theft, vandalism, physical violence, and other threats to people and property; intercept unauthorized individuals and detect unauthorized vehicles or persons.
Investigate unusual occurrences and security incidents thoroughly, obtaining evidence and providing documentation.
Check entrances, doors, gates, and windows to ensure they are secure; inspect equipment, machinery, alarms, and sprinkler systems for proper operation; and notify appropriate personnel of problems.
Enforce the hospital’s parking policy fairly and equitably.
Assist patients and visitors with directions and information.
Help maintain order and provide professional, courteous security-related services.
Protect the medical center, its equipment, and supplies from fire, theft, damage, and other unsafe or illegal situations.
Participate in or assist with managing non-physical and physical situations involving patients, visitors, and staff, using de-escalation techniques and avoiding unnecessary force or abusive language.
When needed, hold or restrain individuals who may be violent and assist clinical staff with applying clinical restraints.
Respond to emergency calls involving campus emergencies, fire, theft, threats to life or property, Dr. Strong, Code Silver, and suspicious activity.
Perform lower-level maintenance activities.