Security Officer (FT)

Grand Traverse Resort and Spa•Acme, MI

About The Position

The Security Officer upholds the standards, policies, and interests of Grand Traverse Resort and Spa while helping ensure the safety and security of guests, employees, and their property. The role provides visible, vigilant exterior patrols to deter vandalism, theft, and other security concerns. The officer inspects exterior buildings, resort properties, gates, construction sites, lighting, and vehicles; responds to alarms and incidents; monitors parking and weather-related road conditions; and coordinates with the Shift Commander and emergency responders. The position also transports or escorts guests and employees when needed, completes fire-extinguisher checks, and prepares accurate security reports and logs. The position requires a high school diploma or GED, at least one year of relevant experience, and a current valid driver’s license with qualification to drive resort vehicles under company policy. CPR and AED training are highly preferred. The work involves walking, standing, driving, occasional lifting up to 50 pounds, and working outdoors in all four seasons. It is safety-sensitive due to medical decision-making duties. Applicants must pass a background investigation and drug screen. Native American preference applies.

Requirements

High school diploma or GED.
At least one year of previous work experience in security, military service, law enforcement, or a related field.
Current, valid driver’s license and qualification to drive resort vehicles under company policy as mandated by the insurance company.
Demonstrated organizational and customer-service skills, including the ability to work effectively with people.
Ability to conduct security investigations, including problem solving, data collection, establishing relevant facts, and drawing valid conclusions.
Ability to maintain accurate, current, and coherent security logs.
Excellent written and oral communication skills.
Ability to set priorities, meet deadlines, and multitask with minimal supervision.
Attention to detail.
Ability to articulate and support Grand Traverse Resort and Spa’s values and Code of Conduct.
Computer skills, including Microsoft Office Suite and internet resources, and ability to use security cameras and other equipment routinely used by security personnel.
Ability to walk, stand, and drive; may occasionally lift up to 50 pounds.
Ability to handle stressful and compromising situations while remaining focused and professional, deal with difficult people without losing perspective, and work productively under strict time restraints and variable deadlines.
Ability to work outdoors in the environments of all four seasons.
Must pass a background investigation and drug screen as a condition of employment.

Nice To Haves

CPR and AED training is highly preferred.

Responsibilities

Check all exterior buildings according to the checklist.
Check all Post Indicator Values (PIVs) at Valleyview, Governor’s Hall, and Clubhouse.
Inspect resort condominium sites, including Holt Road and Deepwater Pointe, for lighting issues, open doors, and suspicious persons or vehicles.
Respond to exterior building intrusion and fire alarms at designated resort locations.
Check the golf course perimeter gate on Bracket Road and check Arrowhead Estates.
Check the Afternine building and ensure its road gate is locked when the building is closed.
Check the Dog House (Dog Dreams Inn) and communicate with personnel as necessary.
Check construction sites, field offices, and material sites.
Respond to exterior noise complaints, disturbances, fires, and medical emergencies.
Direct police, fire, ambulance, and other emergency responders responding to Resort calls.
Monitor parking conditions at all times.
Monitor snow and ice accumulation on roads and communicate conditions to the Shift Commander for relay to snow-removal crews.
Escort cashiers from satellite operations to the main building upon request.
Transport guests or employees to clinics, hospitals, condominiums, and other destinations as needed.
Ensure Christmas lighting is turned off or on when applicable.
Check exterior lighting for proper operation and coverage.
Perform monthly fire-extinguisher checks for outbuildings and vehicles.
Maintain periodic radio contact with the Shift Commander and immediately report unusual activity or suspicious persons.
Write complete, concise, and accurate reports for departmental, legal, and insurance purposes.
Understand and abide by the Resort’s environmental practices.
Perform other appropriate duties assigned by the Shift Commander or Director of Security and Risk Management, and other reasonable related responsibilities assigned by management.