OFFICER
About The Position
The Security Officer is responsible for maintaining the highest standard of customer service at all times while interacting with customers at the front entrance. This role involves greeting customers, anticipating their needs, promoting a congenial environment, and handling dissatisfied customers with diplomacy and patience. The officer will also assist with customer entry into the Diamond Club, explain club rules, and maintain knowledge of current promotions. Responsibilities extend to maintaining the cleanliness and presentability of the gift shop, tracking customer counts, answering phones professionally, and understanding applicable gaming industry laws. The officer will perform duties as outlined in procedure manuals, assist in maintaining casino cleanliness, patrol buildings and grounds to ensure security, warn violators of infractions, report suspicious or criminal acts, inspect equipment for tampering, watch for and report irregularities, observe departing personnel for theft, notify surveillance and management of emergencies or unauthorized persons, permit authorized entry, and record relevant data. Additional duties may be assigned.
Requirements
- Must be age 21
- Must have a High School Diploma or GED.
- Written and oral communication skills in the primary language used in the workplace.
- Must have the ability to read and comprehend the casino policies and procedures.
- Must have the ability to write incident reports and to effectively present information in a one on one and small group situations.
- Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Must have the ability to deal with problems as they arise.
- Must pass pre-employment drug screen
- Must qualify for a Gaming License
- Must be able and willing to work any schedule, holidays, and weekends.
- Requires standing and walking for periods of up to three hours at a time, bending, lifting and carrying up to 35 pounds.
Nice To Haves
- Preference will be given to qualified Susanville Indian Rancheria Tribal Members. Indian preference is granted in accordance with P.L. 93-638.
Responsibilities
- Greet customers at the front entrance as they enter and exit the casino.
- Anticipate customer needs and requirements and promote a congenial environment.
- Maintain diplomacy, patience, and control when dealing with dissatisfied customers and refer unsolved disputes to the Shift Manager.
- Help enter customers into the Diamond Club, issue club cards, and explain Diamond Club Rules.
- Maintain a knowledge of current and pending promotions.
- Responsible for the cleanliness of the gift shop and ensuring the area is presentable for the next shift.
- Maintain a count of customers as they enter throughout the day.
- Answer phones professionally and using good customer service skills at all times.
- Maintain a working knowledge of applicable laws pertaining to the gaming industry.
- Perform duties as outlined in the Casino procedure manuals.
- Assist in maintaining the cleanliness of the casino.
- Patrol buildings and grounds of the casino and related areas to determine that they are secure.
- Warn violators of house and gaming rule infractions and drinking violations.
- Notify the Shift Manager and/or Security Manager of persons engaging in suspicious or criminal acts.
- Inspect equipment and machinery to ascertain if tampering has occurred.
- Watch for and report irregularities such as fire, health, and security hazards to the Security Supervisor.
- Observe departing personnel to guard against theft of Company property.
- Notify the Surveillance personnel and Casino Management in case of emergency situations or presence of unauthorized persons.
- Permits authorized persons to enter the property.
- Records data such as property damage, unusual occurrences, and malfunctioning of equipment or machinery.
- Perform any other duties as assigned.
- Greet customers in a pleasant manner.
- Maintain an accurate headcount of all areas of the casino.
- Checking patron IDs
- Patrol casino grounds and report any irregularities.
- Assist with maintaining the cleanliness of the slot machines and the casino floor.
- Assist customers on the gaming floor.
Benefits
- health, dental, and vision
- vacation and sick leave
- ten paid holidays
- matching 401K Retirement Plan
- Education Assistance (provisions apply)
- Employee Assistance Program
- Health Spending Accounts (HSA)
- gym membership discounts
- discounts with two different shoe venders
- employee discounts in our restaurant, coffee shop, and gift shop.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
