Security Officer-GRAVEYARD

Chinook Winds Casino Resort•Lincoln City, OR

1h•$20 - $29•Onsite

About The Position

The Security Officer position at Chinooks Winds is responsible for ensuring the security of customers, staff, facilities, and assets during the assigned graveyard shift. This role involves crime detection, prevention, and suppression through investigation and reporting. The officer will handle money transfers, maintain knowledge of promotions and events, investigate guest and employee concerns, and may need to physically subdue individuals. Additionally, the role requires assisting guests, monitoring alarm systems, providing input for process improvements, transporting staff for drug tests, and operating casino equipment. The officer must be able to work in crowded and potentially smoky environments, handle cash boxes, sort VLT boxes, operate casino carts, and collaborate with local emergency services. Responsibilities also include controlling access to restricted areas, checking IDs, performing First Aid/CPR/AED, assisting with lost property, and potentially working overtime. A strong emphasis is placed on customer service standards.

Requirements

Must be 21 or older.
Ability to communicate effectively with others verbally.
Ability to take care of the customers’ needs while following company procedures.
Ability to bring positive energy to the performance of a task.
Ability to get along well with a variety of personalities and individuals.
Ability to work independently with minimum supervision and be able to follow detailed security procedures.
High school diploma or GED.
1 year of customer service experience preferred.
6 months gaming security, security, military, or law enforcement experience preferred.
Microsoft Office beginner level including Word, Excel, and Outlook.
Siletz Tribal Gaming License.
Valid Driver’s License, or ability to obtain Valid Oregon Driver’s License within 90 days of hire.
CPR Certified within 1 month of employment.
Flexibility to handle changing priorities and schedules.
Excellent time management skills.
Excellent written and oral communication skills.
Experience working in a team environment.
Stand Constantly
Walk Frequently
Sit Frequently
Handling/Fingering Constantly
Reach Outward Constantly
Reach Above Shoulder Occasionally
Climb Occasionally
Crawl Occasionally
Squat or Kneel Occasionally
Bend Frequently
Lift/Carry 10 lbs or less Frequently
Lift/Carry 11-20 lbs Frequently
Lift/Carry 21-50 lbs Occasionally
Lift/Carry 51-100 lbs Occasionally
Push/Pull 12 lbs or less Frequently
Push/Pull 13-25 lbs Occasionally
Push/Pull 26-40 lbs Occasionally
Push/Pull 41-100 lbs Occasionally
Near and Far Sense of Sound
Passing a pre-employment drug screen.
Passing a background investigation.
Completing a 180-day introductory period.

Nice To Haves

1 year of customer service experience.
6 months gaming security, security, military, or law enforcement experience.

Responsibilities

Monitors Chinook Winds facility, property, and money handling areas to ensure the security of customers, staff, and assets.
Engages in crime detection, prevention, and suppression through investigation of suspicious circumstances and elimination of opportunities to commit crime; apprehends offenders.
Completes thorough investigations and detail-oriented reports regarding criminal and non-criminal incidents utilizing standard computer programs.
Delivers fills/credits from Cage to gaming stations and escorts all chips and cash transfers.
Maintains working knowledge of all Chinook Winds promotions, events, and services.
Investigates complaints/concerns from guests/employees, analyzes situations, and resolves them ensuring compliance with policies and procedures.
Occasionally must physically subdue, restrain, and remove customers or employees.
Performs all duties according to Chinook Winds & the Security Departments customer service standards.
May be required to assist guests with jumpstarting vehicles and changing tires.
Monitors and maintains general knowledge of the alarm system and reports any irregularities.
Provides input or recommendations for improvements/changes in program processes or services.
Participates in other department projects as directed.
Transports Chinook Winds’ staff for drug tests.
Must be able to work in a crowded environment.
Required to remove and reinstall cash boxes and use handheld scanners for up to 8 hours per shift.
Required to sort and separate VLT boxes according to type.
Required to operate a battery-powered casino cart used to transport carts containing VLT boxes.
Works with local police, fire, and emergency medical teams as necessary.
Maintains and controls access to restricted areas.
Checks IDs for possible underage guests.
Performs First Aid, CPR, and uses the AED as required.
Assists in locating lost property and files reports for lost and found property.
Performs an abundance of additional duties as directed or deemed necessary.
Occasionally required to work overtime, including extended shifts, additional days, holidays, and special events.
Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
Provides input or recommendations for improvements and changes in processes or services.
All other duties as assigned.