Security Field Training Officer-GRAVEYARD

Chinook Winds Casino Resort•Lincoln City, OR

3d•$22 - $31•Onsite

About The Position

Responsible for training Security Officers to ensure that they are adequately prepared for solo duty. Provides ongoing training as needed or as directed. This role involves mentoring and guiding new hires, providing detailed instruction on departmental policies, procedures, and all Security Department related functions. The officer will maintain effective communication with trainees and the Leadership Team, document trainee progress, and instill Company Core Values. The position also requires monitoring the facility, property, and money handling areas to ensure the security of customers, staff, and assets, enforcing various policies and regulations, and staying current on departmental procedures. A thorough understanding of report structure and the ability to articulate events is necessary. The role includes recommending improvements to work procedures and performance, developing teamwork, identifying training opportunities with the Leadership Team, and performing all duties in accordance with customer service standards. Additionally, the officer will provide information to guests about events, programs, and services, and identify/report irregular, unsafe, or hazardous conditions. All other duties as assigned.

Requirements

Must be 21 or older
Customer Orientated - Ability to take care of the customers’ needs while following company procedures.
Team Building - Ability to convince a group of people to work toward a goal.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Multitask - Ability to complete multiple tasks at one time.
Communication Skills - Ability to communicate effectively with others verbally and in writing.
Problem Solving – Ability to find a solution for or deal proactively with work-related problems.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Decision Making - Ability to make critical decisions while following company procedures.
Training – Must be able to effectively train individuals with varying levels of skill and experience.
High School diploma or GED.
One year Security experience.
Extensive knowledge of CWCR Security Department Policies and Procedures.
Extensive knowledge of CWCR programs, activities, and events.
Microsoft Office including Word, Excel, and Outlook.
Valid Oregon Driver’s License.
Must maintain a Siletz Tribal Gaming License.
CPR Certified.
Knowledge of job specific information.
Must be flexible with schedule.
Passing a pre-employment drug screen.
Passing a background investigation.
Completing a 180-day introductory period.

Responsibilities

Performs all the duties and functions of a Security Officer
Provides mentoring and guidance to new hires.
Provides detailed instruction and ensures understanding of departmental policies and procedures.
Provides detailed instruction and ensures understanding of all Security Department related functions.
Maintains effective communication with both the trainee and members of the Leadership Team.
Maintains documentation in accordance with departmental standards on the progress of the trainee.
Emphasizes and instills Company Core Values with each trainee.
Monitors Chinook Winds facility, property, and money handling areas to ensure the security of customers, staff, and assets of Chinook Winds on assigned shift.
Provides enforcement to Chinook Winds policies, NIGC, Tribal policies, State Compact, and Tribal Gaming Regulations.
Stays current on all other department P&P’s including any changes or amendments.
Is a strong supporter of CWCR’s Customer Service standards and Core Values.
Identifies and reports issues regarding security of the operations of any and all Departments within Chinook Winds to the Security Management and other members of the Management team.
Thorough understanding of Report structure and ability to articulate events in a report to assist Officers who need training or improvement.
Recommends measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Develops and maintains a teamwork environment.
Works with members of the Leadership Team in identifying training opportunities.
Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
Identifies & reports any irregular, unsafe or hazardous conditions.
All other duties as assigned.