Security Officer

Citadel Security USA•Denver, CO

13d•Onsite

About The Position

Citadel Security USA is seeking a professional and customer focused Unarmed Security Officer to provide security services at a busy outdoor retail and shopping destination in Denver. This position combines security responsibilities with customer service, helping create a safe and welcoming environment for shoppers, tenants, employees, and visitors. The successful candidate will conduct both foot and vehicle patrols, monitor property activity, respond to security concerns, and serve as a visible presence throughout the shopping center. This role requires strong communication skills, sound judgment, and the ability to interact professionally with the public.

Requirements

Must be at least 18 years of age
Valid Driver's License required
Clean Motor Vehicle Record with a minimum of three years of safe driving history
Ability to safely operate a company patrol vehicle
Strong verbal and written communication skills
Professional appearance and customer service mindset
Ability to work independently and remain attentive throughout the shift
Reliable attendance and punctuality

Nice To Haves

Previous retail, hospitality, customer service, or security experience
Experience conducting patrols in shopping centers, malls, or public venues
Familiarity with report writing and incident documentation
Strong observation and problem-solving abilities

Responsibilities

Conduct routine foot patrols throughout retail walkways, common areas, parking lots, and surrounding property
Perform vehicle patrols using a company-issued patrol vehicle
Monitor entrances, storefront areas, service corridors, and exterior spaces
Watch for suspicious behavior, safety concerns, trespassing, vandalism, or policy violations
Help deter criminal activity through a visible and proactive security presence
Provide assistance and directions to shoppers, visitors, and tenants
Respond professionally to customer questions and concerns
Maintain positive interactions while enforcing site rules and security procedures
Support a welcoming and professional atmosphere throughout the property
Respond to security-related situations, disturbances, or service calls
Investigate and document unusual activity or incidents occurring on the property
Coordinate with management, emergency responders, or law enforcement when necessary
Follow established procedures during emergencies or operational disruptions
Complete daily activity reports and incident documentation accurately
Record patrol observations, security concerns, and enforcement actions
Submit reports in a timely manner according to company standards
Maintain clear and professional written communication