Security Officer - Echo Cliffs Health Center

Tuba City Regional Health Care Corporation•Coppermine, Arizona

11d

About The Position

The Security Officer provides vigilant security services and customer service to patients, visitors, and staff across Tuba City Regional Health Care Corporation (TCRHCC), including satellite clinics and the Kaibeto Creek Independent Living Center. The role helps maintain a safe and secure environment by responding to alarms, emergencies, and life-threatening incidents; patrolling facilities and grounds; monitoring security systems; and assisting people throughout the campus. The position also involves screening facility entrants, managing access and parking, providing escorts, documenting incidents, and coordinating with hospital departments, law enforcement, and emergency services as needed. The role requires flexibility to work various shifts, including overtime, weekends, and evenings, and to be on call for emergency callbacks. Duties involve extensive walking, standing, and sometimes running; responding to emergencies at night; physical intervention when necessary; and lifting, carrying, pushing, or pulling patients or equipment. The position includes regular and mandatory training, physical fitness evaluations, and use of required personal protective equipment. Work may occur outdoors in extreme cold or heat and in environments with mechanical parts, fumes, airborne particles, or other specified hazards. TCRHCC applies the Navajo Preference in Employment Act. Qualified enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe receive first preference; eligible spouses of enrolled members receive secondary preference; and enrolled members of other federally recognized American Indian Tribes receive tertiary preference.

Requirements

High school diploma or GED.
At least six months of experience providing security services to a large organization, school, or health care facility; qualifying armed-services experience involving regular or intermittent guard duties is acceptable.
Valid, unrestricted state driver’s license, maintained throughout employment.
Current Basic Life Support (BLS) certification from the American Heart Association (AHA), or obtain it within 90 days of hire.
Current Defensive Tactics certification, or obtain it within 90 days of hire.
Current Handle with Care certification, or obtain it within 90 days of hire.
Complete International Association for Healthcare Security & Safety (IAHSS) Basic Certification for Security Officer within six months of hire.
Obtain certification in Defensive Tactics, Handcuffing Tactics, Defense Baton, Pepper Spray Defense, and De-Escalation within 90 days of hire and maintain certification every two years.
Satisfactory employment record and positive references addressing calmness under pressure, good judgment, an empathy-led mindset, physical fitness and strength, ability to lift and drag 50 pounds, customer service and communication skills, knowledge of healthcare security threats and vulnerabilities, and ability to build effective working relationships with hospital staff.
Computer proficiency, including Microsoft Word, Excel, PowerPoint, and Outlook.
High ethical standards; no record of complaints, felony or misdemeanor convictions for fraud or dishonesty, or conflict-of-interest complaints related to prior or current employment; criminal background checks are mandatory.
Successful completion of interviews, background and reference checks, fingerprint clearance, physical examinations, and other screenings required by TCRHCC.
Submit complete and truthful employment-related documents, applications, resumes, references, and other required information.
Ability to meet the position’s physical requirements, including frequent and prolonged walking and standing; reaching; pushing or pulling 10–100 pounds; stooping, kneeling, crouching, crawling, bending, carrying, and lifting up to 50 pounds, with occasional lifting up to 100 pounds.
Ability to respond to emergencies at night, potentially with disrupted sleep; speak clearly in emergencies; use physical agility and strength to defend oneself and detain people using force if necessary; and observe and comprehend human movement.
Required distance, color, and peripheral vision, depth perception, and ability to adjust focus; ability to hear alarms, calls, announcements, staff instructions, and communications through portable electronic devices such as two-way radios.
Ability to perform repetitive movements with both hands and feet and to grasp objects with varying force and use fine dexterity.
Ability to complete the Security Department physical fitness evaluation, including a timed five-mile event, one-minute sit-ups, one-minute push-ups, and a sit-and-reach test.
Ability to exercise independent judgment, make decisions under pressure, manage stress and altercations, respond calmly to others’ anger, fear, or hostility, concentrate, work alone, and adapt to shift work for prolonged periods.
Ability to work flexibly and patiently in crowded, close areas.
Ability to wear required PPE and complete applicable safety, cleaning, and decontamination procedures.

Responsibilities

Attend and complete all mandatory TCRHCC training, including required quarterly and annual courses and assigned security training.
Obtain and maintain required certifications in defensive tactics, handcuffing tactics, defense baton, pepper spray defense, and de-escalation, and participate in physical fitness assessments and other required training.
Provide security at fixed posts or by patrolling hospital buildings, grounds, and residential areas; check for unauthorized persons, security violations, and fire or safety hazards.
Respond to alarms, emergencies, life-threatening incidents, disputes, unusual circumstances, and disruptive or combative individuals, using verbal intervention or physical intervention when necessary.
Assist patients and visitors with directions and general hospital information.
Report problems, emergencies, security breaches, suspicious activity, and illegal activity to supervisors or authorities; investigate incidents and complete clear, accurate written reports and daily logs before the end of the shift.
Control and secure evidence, valuables, and lost-and-found property; receive, tag, log, store, and return unclaimed items according to departmental policy.
Operate security equipment, including BRIVO, cameras, and alarms; monitor camera and alarm systems for unusual activity.
Screen individuals entering facilities and visitor-designated parking lots; check identification badges; verify employee badge use and vendor and contractor authorization and sign-in; and ensure visitors follow TCRHCC rules.
Escort unauthorized persons from campus and provide security escorts to employees, patients, families, and visitors.
Assist with campus parking and resolve parking-related issues for employees, patients, and visitors.
Provide support during helicopter landings and participate as directed in emergency preparedness events and the current fire and disaster plan.
Collaborate with law enforcement agencies and other emergency services as needed; conduct security checks on staff with access to sensitive areas.
Perform physical tasks such as lifting, carrying, pushing, and pulling patients or equipment; assist with transportation and lifting of deceased bodies.
Remain in assigned patrol areas until properly relieved and provide staff relief or backup as necessary to maintain security coverage.
Conduct minor animal control.
Wear required personal protective equipment while on duty; safely complete donning and doffing procedures and dispose of used PPE appropriately.
Complete task training for routine cleaning and decontamination of surfaces contaminated by communicable disease.
Perform other duties as assigned.