Security Officer - Welcome Desk Attendant

Allied Universal • Chicago, IL

1d • Onsite

About The Position

As a Security Officer Welcome Desk Attendant in Chicago, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Front Desk professional in a dynamic retail location, serving as the first point of contact for visitors, tenants, and staff. In this stationary role, you will help support security-related operations through strong communication, access monitoring, and exceptional customer service. Bring our agile, reliable, and innovative values to life while working with integrity and teamwork in a people-first culture.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Responsibilities

• Provide customer service at the front desk by carrying out site-specific procedures, visitor reception activities, and assigned security-related policies for a retail location.
• Monitor access to the location by greeting visitors, verifying credentials as appropriate, issuing passes, and documenting arrivals, departures, and deliveries.
• Respond to incidents, questions, and critical situations in a calm, problem-solving manner, and communicate with site contacts, tenants, vendors, and/or emergency personnel as needed.
• Support front desk operations by answering phones, directing guests, maintaining visitor logs, and reporting unusual activity or maintenance concerns through established channels.
• Help to deter unauthorized access and policy violations through attentive observation of the lobby and entry areas, while providing professional assistance to customers and staff.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees