Security Officer Security Clearance Dispatch Operator

Allied Universal • Town of Henrietta, NY

2d • Onsite

About The Position

As a Security Officer Security Clearance Dispatch Operator in Rochester, NY, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. As a Dispatcher supporting an aerospace and defense location, you will coordinate communications, monitor alarm activity, document incidents, and direct response resources to help maintain a secure environment. You will provide professional customer service, maintain accurate records, and serve as a critical communication link for security-related operations. Join Allied Universal’s agile, reliable, innovative team, where caring culture, teamwork, and integrity guide every shift.

Requirements

• An active DoD Secret Clearance is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Experience with alarm panels is preferred.
• Comfort using a computer or tablet is preferred.
• Customer service experience is preferred.
• A guard card or license is preferred.

Responsibilities

• Provide customer service to personnel, visitors, and/or contractors at an aerospace and defense location by carrying out site-specific procedures, access protocols, and emergency response activities as appropriate.
• Monitor incoming calls, radio communications, alarms, and other dispatch-related systems; accurately document and relay information to appropriate personnel and/or responding teams.
• Coordinate responses to incidents, service requests, and critical situations in a calm, problem-solving manner, following established escalation procedures.
• Maintain detailed activity logs, incident reports, dispatch records, and other required documentation in accordance with site-specific policies.
• Support access control and visitor management activities, including verifying credentials and directing authorized individuals to appropriate locations.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED