SECURITY DISPATCH OFFICER

The United Center•Chicago, IL

1d•Onsite

About The Position

At the United Center, we bring excitement to life through sports, entertainment, and community. Home to the Chicago Bulls (NBA) and Chicago Blackhawks (NHL), we've welcomed over 70 million fans and host more than 200 events annually, from premier sporting events and concerts to family shows and special industry events. In the role as the Security Dispatch Officer – 2nd Shift, you will help our team bring the next round of stories to life on the United Center campus. The Security Dispatch Officer – 2nd Shift will ensure a safe, comfortable, and enjoyable environment for all United Center team members and guests by monitoring assigned areas.

Requirements

Must be able to work well with large groups of people.
Strong communication skills, both written and verbal. Must be able to speak, read and comprehend English.
Basic knowledge of security programs.
Must have weekend and holiday availability.
Ability to solve problems, and handle situations with limited standardization.
Previous security, military, and/or law enforcement experience
High school graduate, GED, or technical school; or 3 to 6 months related experience and/or training or equivalent combination of education and experience.
PERC Card certification and valid driver’s license.

Responsibilities

Ensure a safe, comfortable and enjoyable environment for all United Center Team Members and guests by monitoring assigned areas.
Create a safe and secure environment for guests and employees.
Monitor CCTV, door alarms and alarm systems.
Operate dispatch communications, respond to guest concerns, and document incidents.
Enforce facility policies, monitor safety and cleanliness, and resolve issues promptly.
Provide exceptional customer service and maintain strong knowledge of the facility layout and services.
Conduct screenings and patrols using magnetometers and security vehicles; remain active at posts and during facility walkthroughs.
Other duties may be assigned.