Security Officer Reception Desk

Allied Universal • Holyoke, MA

1d • Onsite

About The Position

As a Security Officer Reception Desk in Holyoke, MA, you will serve and safeguard clients in a range of industries such as Government, and more. Join Allied Universal at a government location as a Front Desk Officer, where you will help create a welcoming presence, monitor access activity, support visitor check-in, and respond to security-related concerns with professionalism and care. This role is ideal for someone who enjoys communication, teamwork, and integrity while using a reliable, people-first approach to support daily operations in a dynamic front desk environment.

Requirements

• Possess at least 2 years of security-related experience.
• Provide proof of a high school diploma or GED as required by the client.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Access control and badge experience is preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service at the front desk by following site-specific procedures, screening and/or directing visitors, and supporting access control activities for a government location.
• Monitor entry activity, confirm identification and/or visitor credentials as required, and document arrivals, departures, and other security-related front desk events.
• Respond to incidents, unusual activity, and critical situations in a calm, problem-solving manner, and communicate with site contacts and/or emergency responders when appropriate.
• Answer questions, provide directions, and assist employees, visitors, and members of the public with professionalism while helping to support order at the location.
• Complete required reports, logs, and other documentation related to front desk operations, incidents, and security-related procedures.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED