Security Officer II - Central Library

City and County of Denver • Denver, CO

1d • $20 - $25 • Onsite

About The Position

The Denver Public Library (DPL) is seeking a Security Officer II to work at the Central Library. This role is crucial in creating positive experiences for library customers by maintaining a safe and secure environment for both customers and staff. The position includes on-the-job training to develop skills and abilities related to the role, such as certification in First Aid, CPR, AED usage, Narcan usage, defensive tactics, and verbal de-escalation training. The Denver Public Library is a vibrant, essential hub for the diverse city of Denver, with 28 locations and over 4 million annual visitors. DPL is committed to a culture guided by values including Welcoming, Curiosity, Connection, Equity, and Stewardship.

Requirements

• Solid customer service background and commitment to providing a safe and welcoming environment.
• Knowledge of safety and security in a public setting.
• Knowledge of emergency procedures and safety hazards.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
• Ability to thrive working in a diverse environment with constant public contact.
• Ability to creatively solve problems and handle stressful situations in a positive manner.
• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor.
• Skill in de-escalation and positive communication.
• Ability to complete concise and grammatically correct reports.
• Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
• Ability to successfully complete Narcan, Verbal De-escalation, and Defensive Tactics training.
• Ability to obtain an unarmed security guard license issued by the City and County of Denver.
• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• One year of experience working with security and safety issues, including reporting unauthorized activity or emergencies.
• Valid Driver’s License at the time of application.
• Possession of an Unarmed Business Guard License issued by the City and County of Denver at the time of employment.
• Ability to obtain first aid and CPR certification by the American Red Cross within 60 days of hire.
• Valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

Nice To Haves

• Experience with Trauma Informed Care or Mental Health First Aid preferred.
• One year of experience working with security or loss prevention.

Responsibilities

• Maintain a safe and secure environment for library customers and staff.
• Provide on-the-job training for skills such as First Aid, CPR, AED usage, Narcan usage, defensive tactics, and verbal de-escalation.
• Respond to emergencies and handle stressful situations.
• Report unauthorized activity or emergencies.
• Delegate tasks to a team when necessary.
• Complete concise and grammatically correct reports.
• Work effectively in a diverse environment with constant public contact.
• Creatively solve problems, including situations involving trauma, mental illness, substance abuse, and unhoused populations.
• Demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity, and a sense of humor.
• Develop and maintain a welcoming environment for young people.
• Potentially work at any of the library's branches based on operational needs.
• Be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.

Benefits

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year)
• 4 paid wellness days
• 12 paid holidays
• CARE Bank
• Family Leave Benefits
• Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes)
• Employee Volunteer Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED