About The Position

The AHS Protection and Security Services (PSS) team provides 24/7 security coverage at our medical centers and is responsible for ensuring the safety of all patients, team members, and visitors. Uniformed PSS officers are assigned posts and routinely patrol the facilities and grounds to prevent fire, theft, vandalism, and unauthorized entry. During their tours, officers visually examine doors, windows, and gates to ensure they remain intact and secure. Each PSS team member is highly trained to maintain an atmosphere that is calming to patients and welcoming to their families while also being able to deescalate situations in which emotions run high. All officers are specially trained in response control tactics and techniques and are called to respond to occurrences of workplace violence and fire safety. The PSS team is trained and leads our first response to significant events such as (Code Lockdown & Active Shooter, Abducted Child, Building Evacuation, Bomb Threats, etc.). The PSS team controls card access privileges at each of the medical centers; officers are trained to confront all unauthorized persons and, when necessary, contact local law enforcement for assistance. Additionally, PSS has an Investigations Office, which conducts follow-up investigations for all significant cases (i.e., Suspicion of Drug Diversion, Allegations of Assault, Domestic Violence, Workplace Violence, etc.); and an Emergency Management Office, which is responsible for the oversight, coordination, and implementation of emergency management standards system-wide to facilitate a safe environment.

Requirements

  • Familiarity with EZ Lobby and Rep Trex computer systems for managing vendor badge access.
  • Proficient in the use of Security Technology to include AHECN distribution, IMC Computer, Mutualink, Victor Video System and ONYX Panel.
  • Required to possess extensive knowledge of internal/external security systems (access control, security camera applications and physical security locking systems, etc.).
  • Required to display the ability to professionally interact with state, county, and municipal police, fire & EMS personnel.

Nice To Haves

  • May be required to lift, up to 50 lbs. and stand for extended periods (up to four hours).
  • Performs all other duties as assigned, including working various 8- or 12-hour shifts (including holidays), being available for call-back assignments, and attending and successfully completing all mandatory training.

Responsibilities

  • Patrol hospital buildings and grounds to deter and detect criminal activity, suspicious behavior, and unauthorized access.
  • Monitor security cameras, alarms, and other surveillance equipment to ensure the safety of the premises.
  • Secure entrances, exits, and restricted areas to prevent breaches or theft.
  • Control pedestrian and vehicular traffic as needed.
  • Respond promptly to disturbances involving Team Members, Patients and/or Visitors, deescalate the situation and ensure the safety of all persons and property.
  • Respond promptly to all acute medical events to assist clinical staff as needed.
  • Respond promptly to all fire alarms and participate in fire suppression and assist Team Members, Patients and Visitors as needed.
  • Respond and investigate all missing children and any suspected infant abduction.
  • Provide Leadership to our Team Members, Patients and Visitors during any Active Shooter situation.
  • Assist all Team Members, Patients and Visitors during any Disaster or Emergency Situation.
  • Verify the identity of visitors and vendors entering AH Medical Centers, Corporate Locations and Off-Site Locations as appropriate.
  • Enforce hospital policies and procedures regarding access to sensitive areas including but not limited to patient rooms, operating rooms, or pharmacies.
  • Issue and manage all Team Member badges.
  • Provide directions and assistance to patients and visitors.
  • Maintain a professional demeanor while addressing complaints or concerns.
  • Serve as a visible point of contact to reassure staff and visitors that our facilities are a safe environment.
  • Prepare well written, detailed, and accurate incident reports for all security-related events utilizing the IMC Computer database.
  • Maintain logs of daily activities to include but not limited to patient scans, helicopter arrivals, property reports, contraband reports, panic button testing, and forensic patients.
  • Establish and maintain effective communication with all Team Members.
  • Work closely with hospital staff, including the nursing and administrative teams, to ensure safety protocols are followed consistent with AH Policies and Procedures.
  • Collaborate with law enforcement and emergency services as required.
  • Participate in the Iron Temple Response Control Techniques (RCT) Training twice per month and maintain a valid RCT Certification with Iron Temple.
  • Complete the FEMA Incident Command System 100, 200 course and the IS 700 National Incident Management System course.
  • Participate in the Emergency Management Decontamination Training.
  • Remain updated on all AH and Protection and Security Services Policies and Procedures.
  • In the absence of Security Officer 3, manage security operations, staff, and escalated issues while coordinating with AH leadership.
  • May assist with corporate investigations as needed.
  • Conduct investigations at various AH Corporate sites, Medical Centers, and off-site locations.
  • Complete accurate and thorough investigation reports, risk assessments, and providing security-related presentations.
  • Perform all other Corporate Security Officer duties and responsibilities as needed.

Benefits

  • Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
  • Life & AD&D Insurance.
  • Short-Term and Long-Term Disability (with options to supplement)
  • 403(b) Retirement Plan: Employer match, additional non-elective contribution
  • PTO & Paid Sick Leave
  • Tuition Assistance, Advancement & Academic Advising
  • Parental, Adoption, Surrogacy Leave
  • Backup and On-Site Childcare
  • Well-Being Rewards
  • Employee Assistance Program (EAP)
  • Fertility Benefits, Healthy Pregnancy Program
  • Flexible Spending & Commuter Accounts
  • Pet, Home & Auto, Identity Theft and Legal Insurance
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