Security Officer Full-Time II (Crypto.com Arena) - Internal Only

AEG Worldwide•Los Angeles, CA

4h•Onsite

About The Position

The Security Department’s team is responsible for the safety and security of Crypto.com Arena’s guests, team members, and assets at all times. A Full-Time Officer II must be able to take on additional shift responsibilities and duties when the supervisor is not present. This is a full-time, non-union, hourly employee. Crypto.com Arena is where the world comes to play, perform, and come together. As one of the most iconic venues in sports and live entertainment, we host unforgettable moments, from championship games and global tours to once in a lifetime events that define the culture of Los Angeles. Owned and operated by AEG, our team brings live experiences to life with creativity, precision, and pride. Every role plays a part in creating nights fans remember, powered by people who care about the details and the impact of getting it right. If you want your work to show up in real moments, in a venue where history is made every night, there’s a place for you here. Because it happens here.

Requirements

A minimum education level of: High School Diploma or its equivalency.
A minimum of 1-2 years of related work experience
Candidate must be able to work any shift as needed at Crypto.com Arena.
Currently a Full-Time Officer in good standing, having served at least 1 year with the Department.
Strong interpersonal and communication skills required. Ability to read, write and speak in English.
Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.
Ability to multi-task and perform under pressure.
Ability to establish and maintain working relationships with staff, guests, visitors, clients, and vendors.
An understanding of the rules of law and penal codes.
Must have strong teamwork etiquette.
Must be able to rapidly adapt to changes in assignment.
Must maintain a high standard of appearance and grooming.
Ability to maintain guest, team member, and company confidentiality.
Tasks are performed with moderate supervision.
Ability to lift, carry, push and pull up to fifty (50) pounds.
Must be able to walk/stand and climb stairs for more than four (4) hours.

Nice To Haves

CPR / AED / First Aid training

Responsibilities

Ensure enforcement and compliance of the venue’s Event Policies at all times including oversight of visitor management, credential enforcement and Security entry screening processes.
Assist with directional and informational inquiries.
Take direction from Supervisors and provide direction to PT Officer 1’s and 2’s during Emergency Response and assist guests by providing direction and feedback.
Conduct patrols of the building on a regular basis
Utilize radios for communicating incidents.
Respond to all security and safety related issues in a timely manner.
Respond to incidents and compile information for Supervisors.
Perform a variety of duties, often changing from one task to another of a different nature, without the loss of efficiency or composure.
Use excellent customer service skills when interacting with guests, clients, and staff.
Complete all assigned tasks within the guidelines and deadlines set by Security Managers and Supervisors.
Comply with all legal and ethical instructions given by Security Managers and Supervisors.
Ability to memorize, recollect and quickly relay relevant information when requested.
Ability to interact effectively and calmly with angry or emotional guests and staff during intensely aggravated circumstances.
Ability to maintain guest, team member, and company confidentiality.
Have full knowledge of 24/7 Security Operations to include but not limited to: Ramp Procedures, Administrative Office Procedures, Command Center Procedures, Non-Event access control etc.
Understand and operate Crypto.com Arena's security systems (Genetec, 24/7 Incident Command, Fire Alarm System, AVTEC Dispatch, C-Cure Access Control, Visitor Management, Ramp Bollards and Access Gate, X-Ray Machine etc.).
Be able to be utilized as an experienced resource in a sensitive and/or high profile area/post during any event as needed.
Work closely with the Senior Supervisor to accomplish shift’s daily tasks in a timely manner.
Fill-in for Senior Supervisor Open shifts as needed.
Other duties as assigned.
Assist with Department hiring during the new hire orientation training by being a Coach.
Assist with training of new Security Officers during On The Job by being a Coach.
Assist with training of new FT Security Officers during On The Job by being a Coach.
Promote ENCORE|LA by becoming an ENCORE|LA advocate for its core principles and values.
Complete all required trainings assigned via Human Resources in a timely manner.
Complete Rest/Meal breaks in accordance with California Labor Laws.