Premium Services Manager (Crypto.com Arena)
About The Position
The Premium Services Manager is a key position within the Premium Services team at Crypto.com Arena. The incumbent is responsible for business goals, enhancing the experience, and retaining the business of all Arena Suite Owners, Premier Suite Holders, Premier Table & Lounge Clients, Lexus Club Members, and theater Box Holders. AEG, the owner and operator of Crypto.com Arena, is a leader in sports and live entertainment, hosting millions of guests annually and committed to innovation, artistry, community, and sustainability. This role is crucial in creating memorable moments and ensuring a high level of service for premium clients within an iconic venue where history is made nightly.
Requirements
- BA/BS Degree (4-year) within a hospitality or customer service field.
- 4-6 years of related customer services experience in sales, preferably in an arena, hotel, or retail setting.
- Excellent people skills with an ability to interact effectively and in a professional, diplomatic and mature manner with clients, guests, and co-workers within the organization.
- Highly organized with good coordinating and project management skills.
- Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), and ability to learn required business systems.
- Strong verbal and written English language skills.
- Demonstrated excellence in providing superior customer service.
- Able to meet tight deadlines and work effectively in a high-pressure environment.
- Must be able to work a flexible work schedule and work evenings, weekends and holidays.
- Knowledge of ticketing, CRM and/or food and beverage ordering software.
- Must demonstrate a positive and results oriented work style.
- Must has strong influencing and negotiation skills.
- Ability to work independently and autonomous, as well as in a team environment.
Nice To Haves
- Experience leading, developing and coaching teams is highly preferred.
Responsibilities
- Manages all Arena & theater event communication distributed to the entire Premium Seating client base of approximately 1,000 members.
- Manages high call volume, emails, and supports client services by being the primary contact for all Premium Seating members.
- Responsible for creating ticket vouchers for all requests within CRM and maintaining the accuracy for reporting of the ticket management system.
- Educates Suite Administrators and guests on the online food & beverage ordering software that generates sales for Levy Restaurants.
Benefits
- medical, dental and vision insurance
- paid holidays
- vacation and sick time
- company paid basic life insurance
- voluntary life insurance
- parental leave
- 401k Plan (with a current employer match of 3%)
- flexible spending and health savings account options
- wellness offerings
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
