Premium Services Manager (Crypto.com Arena)

AEG Worldwide • Los Angeles, CA

1d • Onsite

About The Position

The Premium Services Manager is a key position within the Premium Services team. The incumbent is responsible for business goal, enhancing the experience and retaining the business of all the Arena Suite Owners, Premier Suite Holders, Premier Table & Lounge Clients, and Lexus Club Members, and theater Box Holders.

Requirements

• BA/BS Degree (4-year) within a hospitality or customer service field.
• 4-6 years of related customer services experience in sales, preferably in an arena, hotel, or retail setting.
• Excellent people skills with an ability to interact effectively and in a professional, diplomatic and mature manner with clients, guests, and co-workers within the organization.
• Highly organized with good coordinating and project management skills.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), and ability to learn required business systems.
• Strong verbal and written English language skills.
• Demonstrated excellence in providing superior customer service.
• Able to meet tight deadlines and work effectively in a high-pressure environment.
• Must be able to work a flexible work schedule and work evenings, weekends and holidays.
• Knowledge of ticketing, CRM and/or food and beverage ordering software.
• Must demonstrate a positive and results oriented work style.
• Must has strong influencing and negotiation skills.
• Ability to work independently and autonomous, as well as in a team environment.

Nice To Haves

• Experience leading, developing and coaching teams is highly preferred.

Responsibilities

• Manages all the Arena & theater event communication that are distributed to entire Premium Seating client base of approx. 1,000 members.
• Manages high call volume, emails, and supports client services by being the primary contact for all Premium Seating members.
• Responsible for creating ticket vouchers for all requests within CRM and maintaining the accuracy for reporting of ticket management system.
• Educate Suite Administrators and guest on the online food & beverage ordering software that generates sales for Levy Restaurants.

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level