Security Officer Emergency Call Triage

Allied Universal•Newark, DE

12d•Onsite

About The Position

As a Security Officer Emergency Call Triage in Newark, DE, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As a Dispatch professional with Allied Universal at a financial institution, you will coordinate responses to alarms and security-related incidents, monitor access control systems, maintain clear communications, and support on-site teams. Your professionalism and customer service will help create a welcoming environment while helping to deter incidents. Join an agile, reliable, and innovative team that puts people first, delivers through teamwork, and acts with integrity.

Requirements

Possess at least 3 years of combined law enforcement, military, and/or security-related experience, or a college degree.
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Access control and badge experience is preferred.
CPR certification is preferred.
Customer service experience is preferred.
Alarm panel experience is preferred.

Responsibilities

Provide customer service to employees, visitors, and/or vendors at a financial institution by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities.
Monitor alarms, cameras, access control systems, radios, and other communications platforms; document and dispatch security-related calls, incidents, and service requests to appropriate personnel.
Respond to incidents and critical situations in a calm, problem-solving manner, following established escalation and notification protocols.
Maintain accurate dispatch logs, incident reports, shift activity records, and other required documentation in accordance with site procedures.
Coordinate communications with on-site personnel, emergency responders, and Allied Universal leadership while helping to support a professional and controlled environment.