Security Officer Dispatch Position Downtown

Allied Universal • Minneapolis, MN

16d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Dispatch Position in Minneapolis, MN, you will serve and safeguard clients in a range of industries such as Hotels & Resorts, and more. As a Dispatch Security Professional at a hotel or resort location, you will coordinate security-related communications, monitor alarms and incoming calls, document incidents, and dispatch personnel as needed. You will support a welcoming environment for guests and staff through clear communication, responsive service, and attention to detail. Join Allied Universal, where teamwork, integrity, innovation, and a people-first culture drive our commitment to dependable service.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Ability to lift more than 20 pounds is preferred.
• Customer service experience is preferred.
• CPR certification is preferred.
• Comfortable using a computer or tablet is preferred.
• Alarm panel experience is preferred.

Responsibilities

• Provide customer service to guests, visitors, vendors, and staff by carrying out site-specific procedures, access-control protocols, and emergency response activities at a hotel or resort location.
• Monitor communications systems, receive calls and requests for assistance, and dispatch appropriate personnel to guest-service needs, maintenance concerns, medical situations, and other security-related incidents.
• Maintain accurate dispatch logs, incident records, key-control documentation, and shift communications in accordance with site-specific policies.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating matters to supervisors, emergency responders, and/or appropriate site personnel as needed.
• Monitor cameras, alarms, and other security-related systems, report unusual activity, and help to deter unauthorized access or disruptive conduct.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED