Security Officer - Dispatch Operator

Allied Universal • Naperville Township, IL

1d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Dispatch Operator in Aurora, IL, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. Join Allied Universal as a Dispatch professional supporting a dynamic retail and mall location. In this role, you will coordinate communications, monitor activity, document incidents, and help guide timely responses to security-related concerns while delivering outstanding customer service. You will be part of a caring team that values agility, reliability, innovation, teamwork, and integrity, making a meaningful impact each day through clear communication and strong situational awareness.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• CPR certification preferred.

Responsibilities

• Provide customer service by carrying out site-specific procedures, supporting security-related communications, and coordinating appropriate emergency response activities for the location.
• Monitor phones, radios, alarms, cameras, and other communication systems to receive calls for service, document activity, and relay information to on-site personnel in a calm, problem-solving manner.
• Dispatch officers and/or site personnel to incidents, service requests, and priority situations, helping to support timely response across the property and surrounding areas.
• Prepare and maintain accurate logs, incident reports, visitor-related records, and other dispatch documentation in accordance with Allied Universal standards and site policies.
• Support regular and random patrol operations by tracking officer status, communicating coverage needs, and helping to coordinate responses to after-hours issues, access concerns, and unusual activity.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED