Security Officer Customer Service Patrol

Allied Universal•Concord, NC

2d•Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Customer Service Patrol in Concord, NC at Amazon warehouse you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join Allied Universal as an unarmed officer in a dynamic tech location, where you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and deliver exceptional customer service and communication. In this role, you will support a caring culture built on teamwork, integrity, and reliability while bringing an agile, innovative approach to daily responsibilities.

Requirements

Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
Possess a high school diploma or equivalent.
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
A valid driver’s license will be required for driving positions only.

Nice To Haves

Alarm panel experience is preferred.
Being comfortable using a computer or tablet is preferred.
Customer service experience is preferred.
A guard card or license is preferred.
Access control and badge experience is preferred.

Responsibilities

Provide customer service to employees, visitors, and vendors by carrying out security-related procedures, site-specific policies, and/or emergency response activities when appropriate.
Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, documenting observations and communicating relevant information to site leadership and/or emergency personnel.
Conduct regular and random patrols throughout offices, common areas, parking areas, and the perimeter to help to deter unauthorized activity and identify unusual conditions.
Monitor access points and visitor activity in accordance with site protocols, assisting with badge verification, entry procedures, and escalation of security-related concerns.
Support a professional environment at a fast-paced technology location by reporting hazards, policy violations, and/or maintenance issues through the proper channels.