Security Officer - Command Center Dispatch

Allied Universal • Phoenix, AZ

2d • Onsite

About The Position

As a Security Officer - Command Center Dispatch in Phoenix, AZ, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As a Dispatch Security Professional supporting a dynamic technology, media, and telecommunications location, you will monitor alarm and access-control activity, coordinate responses to security-related incidents, and communicate clearly with onsite teams and visitors. You will help maintain an orderly environment through accurate reporting, timely dispatch support, and exceptional customer service. At Allied Universal, you will join an agile, reliable, and innovative team that puts people first, works together, and acts with integrity.

Requirements

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Customer service experience is preferred.
• CPR and First Aid certification is preferred.
• Alarm panel experience is preferred.
• A guard card or license is preferred.
• Access control and badge experience is preferred.

Responsibilities

• Provide customer service to employees, visitors, contractors, and vendors at a telecommunications and media location by following site-specific security-related procedures, policies, and emergency response protocols.
• Monitor incoming calls, alarms, cameras, and communication systems; receive, document, prioritize, and dispatch security-related requests and incidents to appropriate personnel.
• Maintain accurate dispatch logs, incident records, shift activity reports, and other required documentation in accordance with site procedures.
• Respond to incidents, service requests, and critical situations in a calm, professional, problem-solving manner, escalating concerns through established communication channels as appropriate.
• Coordinate with site personnel and emergency responders during security-related incidents, outages, access concerns, and other operational disruptions.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED