CUI-DISPATCH/COMMAND CENTER

JHB-CUI•Birmingham, AL

10d•Onsite

About The Position

At CUI Cable Services, our Dispatch Coordinators play a critical role in keeping our field operations running efficiently. You'll be the communication hub between our customers, technicians, and leadership team—coordinating schedules, managing work orders, and ensuring technicians have everything they need to deliver exceptional service. If you thrive in a fast-paced environment, enjoy solving problems, and can juggle multiple priorities while maintaining excellent customer service, we'd love to have you on our team.

Requirements

Excellent communication and customer service skills
Strong organizational and multitasking abilities
Ability to make quick decisions in a fast-paced environment
Comfortable working with multiple computer systems and dispatch software
High attention to detail and strong problem-solving skills
Ability to work independently and as part of a team
Flexible schedule with the ability to work weekends as needed
Must successfully pass a background check and drug screening

Nice To Haves

Previous dispatch, scheduling, logistics, transportation, or call center experience preferred
Experience supporting field service technicians is a plus
Proficiency with Microsoft Office, including Excel and Outlook

Responsibilities

Coordinate and dispatch field technicians based on customer appointments, service priorities, and route efficiency.
Monitor technician progress throughout the day and adjust schedules as needed.
Communicate with technicians, supervisors, and customers regarding appointments, delays, and service updates.
Receive inbound customer and client calls while providing outstanding customer service.
Prepare and manage daily technician work schedules and dispatch assignments.
Relay work orders, updates, and important operational information to field personnel.
Resolve scheduling conflicts and service issues by working collaboratively with operations leadership.
Maintain accurate records of work orders, customer requests, completed jobs, technician activity, inventory, and service documentation.
Prepare reports, time logs, and operational documentation in accordance with company policies.
Assist leadership with ensuring technicians remain productive while meeting customer service expectations.