Security Officer - Alarm Triage

Allied Universal • Sterling, VA

4d • Onsite

About The Position

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. As a Security Officer Alarm Triage in Sterling, VA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. As a Dispatch Officer supporting a dynamic technology, media, and telecommunications location, you will monitor alarm activity, coordinate responses to security-related incidents, maintain clear communication with site personnel, and document key information using computer systems. Your visible professionalism and customer-focused approach will help promote a welcoming environment while supporting a reliable response to evolving needs. Join Allied Universal, where teamwork, integrity, innovation, and a people-first culture drive meaningful work.

Requirements

• At least one year of security-related experience is required.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Nice To Haves

• Experience with alarm panels is preferred.
• CPR and First Aid are preferred.
• Customer service experience is preferred.
• Comfort using a computer or tablet is preferred.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities at a technology, media, and telecommunications location.
• Monitor dispatch communications, receive and prioritize service requests, and coordinate the response of on-site personnel to incidents, alarms, and other security-related concerns.
• Maintain accurate dispatch logs, incident records, and shift activity reports in accordance with site-specific procedures.
• Respond to incidents and critical situations in a calm, problem-solving manner, escalating matters to appropriate site contacts and emergency services as needed.
• Monitor access control, alarm, camera, and other operational systems as assigned, and communicate unusual activity to appropriate personnel.

Benefits

• Access to our exclusive technology to view and claim additional shifts to earn more.
• Get paid training and access to career growth opportunities.
• Participate in our retirement savings plan to invest in your future.
• Enjoy discounts on top brands and services through our Perks Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED