Security Officer 2

Four Winds Casinos Career Site•South Bend, IN

About The Position

The Security Officer 2 maintains vigilance and performs security duties to protect the life and property of guests, employees, and the facility. The role requires integrity and support of Four Winds Casino Resort’s service standards. Officers patrol the property, respond to security and safety concerns, and may serve in Officer-level assignments such as Dispatch and Outside Driver. They may back up Security Leadership, train new hires, and complete related paperwork. The position prepares incident reports, protects the transportation of casino monies and chips, assists with gaming table opening and closing and slot drops, and coordinates with Surveillance. Officers interact professionally with guests and employees, help resolve guest complaints, investigate incidents, maintain records, testify in court when subpoenaed, and access secured areas as needed. Duties also include operating property vehicles, monitoring the EVOLV Weapon System, inspecting suspicious bags and unusual items, verifying gaming badges and access authorization, supporting special events and emergency plans, enforcing outside alcohol policies, and checking IDs for underage guests. The role requires compliance with applicable Tribal, federal, state, and company requirements. The employee regularly works outdoors and in a casino environment, where noise can range from moderate to loud and the environment is typically smoky. The position has regular standing, walking, sitting, talking, hearing, and handling requirements, with occasional climbing, balancing, reaching, and kneeling or similar movements. The employee regularly lifts or moves up to 50 pounds and occasionally up to 100 pounds.

Requirements

Two or more years of experience in security, law enforcement, or a related field.
Excellent communication skills.
Computer proficiency in Microsoft Word 2007 and Excel 2007.
Excellent observation, interview, verbal, and writing skills.
Ability to pass a report-writing assessment.
Completion of the Four Winds-offered Defensive Tactics, Dealing with Difficult Guests, and Coffee Talk/Cut-Off courses.
Level 2 Gaming License required.
Ability to read, analyze, and interpret documents such as policy and procedure manuals and maintenance instructions.
Ability to write effective reports and memos and respond to inquiries from employees or guests.
Ability to communicate effectively one-on-one and in small and large groups.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and interpret graph data.
Ability to apply common-sense reasoning to a variety of situations.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Must successfully complete screening for essential job functions.

Nice To Haves

High school diploma or GED preferred.
Some college preferred.

Responsibilities

Patrol the property to identify and report security and safety hazards and help protect guests, employees, and the facility.
Assume Officer-level assignments, including Dispatch and Outside Driver.
Back up Security Leadership and assume leadership duties when necessary.
Train new hires and complete related paperwork.
Attend mandated training, maintain licenses, and comply with state and federal regulations.
Prepare detailed reports concerning incidents involving guests, employees, or the facility.
Guard and ensure safe transportation of monies and chips on the casino floor; assist with gaming table opening and closing and the slot drop process.
Interact professionally and positively with guests and employees, support guest satisfaction, and work with Management to resolve guest complaints.
Maintain accurate departmental records and reports.
Represent the property in meetings with guests, employees, and witnesses when investigating security-related incidents; testify in court when subpoenaed.
Maintain keys and access locked areas as necessary.
Coordinate with the Surveillance Department on security-related matters.
Maintain knowledge of facilities and special events to advise guests and employees.
Operate property vehicles as directed.
Monitor the EVOLV Weapon System and inspect suspicious bags and unusual items.
Verify gaming badges and monitor for unauthorized access, including vendor and contractor access.
Coordinate special events, crowd control, and emergency action plans.
Detect suspicious behavior and threats, inspect unusual items, and identify improper acquisition of property.
Enforce outside alcohol policies and verify IDs for underage guests.
Promote a fun atmosphere for casino guests and model mutual respect, dignity, and integrity.
Encourage employees to share ideas, discuss concerns, and resolve conflicts; support retention through training and development; explain the reasons for procedures in advance.