Security Monitor

Palatine Public Library District•Palatine, IL

About The Position

The Palatine Library District is seeking a dependable, service-oriented, part-time Security Monitor to help maintain a safe, secure, and welcoming environment for library members, staff, and visitors. As a member of the Facilities Department, the Security Monitor patrols library premises and works with the person in charge to help maintain appropriate behavior. The role involves professional, empathetic customer service and collaboration with colleagues, supervisors, and emergency responders. The position includes monitoring the Main Library building, parking lots, and grounds; responding to incidents and emergencies; reporting building issues; and helping secure the building at closing. Additional support tasks include providing directions, receiving book donations, emptying the parking garage book drop, setting up meeting rooms, conducting branch deliveries, handling deliveries and errands, and assisting with minor building and grounds issues. The role also participates in library-provided training and shares information learned.

Requirements

At least one year of experience in security, facilities, customer service, or a related role.
Ability to work independently and as part of a team.
Basic computer proficiency, including Microsoft Windows, Microsoft 365, email, and internet applications.
Ability to learn security camera software and other technology.

Nice To Haves

High school diploma or equivalent is preferred.
Non-English language skills, for which additional compensation is offered.

Responsibilities

Maintain awareness of and provide security for the Main Library building, parking lots, and grounds.
Patrol library premises and enforce Library policies to maintain an appropriate environment for patrons and staff.
Assist with behavior correction, crisis situations, and emergencies, including contacting law enforcement and emergency personnel.
Collaborate with the person in charge when necessary.
Notify the Facilities Manager of building issues, including problems with toilets, elevators, and HVAC.
Perform closing responsibilities related to vacating and securing the building and grounds.
Provide support tasks as needed, including giving directional information and receiving book donations.
Empty the parking garage book drop according to the established schedule.
Set up meeting rooms and change room setups as required.
Conduct branch deliveries and perform errands.
Load, unload, and distribute deliveries.
Assist facilities staff with minor building and grounds issues as needed.
Participate in continuing education through library-provided training, reading, and workshops, and share information learned.
Perform other duties as assigned.
Interact professionally with members, resolve concerns with empathy, and support a positive library experience.