North America Lead

Gallagher•Rolling Meadows, IL

12d•Onsite

About The Position

The Security Manager, North America supports and executes Gallagher Global Safety & Security programs across North America. The position provides operational leadership for physical security, employee safety, threat and incident management, emergency preparedness, security intelligence, security technology, vendor oversight, and regional risk mitigation. Reporting to the Senior Regional Security Manager, Americas, the role translates global and Americas security strategies into consistent regional practices and serves as a primary regional contact for security matters. It partners with business leadership and internal functions including Human Resources, Legal, Real Estate, Technology, Compliance, and Business Continuity, as well as local offices, the Global Security Response Center, and external security providers. The role conducts site risk assessments, coordinates responses to security incidents, supports investigations, oversees local security services, and promotes Gallagher security standards. It balances enterprise requirements with applicable laws and the operating needs of individual offices and business units. The position also supports travel risk management, event and executive security, employee awareness and training, regional program development, reporting, and continuous improvement.

Requirements

Bachelor's degree or equivalent experience and training in related fields.
At least five years of experience in corporate safety and security or a related field.
Ability to be on call 24/7 as part of a response team for related emergencies.
Knowledge of life safety systems, electronic security, and video and digital recording systems.
Strong written and verbal communication skills, including the ability to prepare clear incident reports, risk assessments, executive summaries, and operational updates.
Sound judgment and ability to remain organized during urgent or rapidly evolving incidents.
Ability to handle confidential and sensitive information with discretion.
Proficiency with Microsoft Office and related business applications.
Ability to travel throughout North America and occasionally internationally.
Ability to support urgent incident response outside normal business hours.

Nice To Haves

Bachelor’s degree in Security Management, Criminal Justice, Emergency Management, Business, International Relations, or a related discipline, or equivalent applicable professional experience.
Progressive experience in corporate security, physical security, incident management, law enforcement, military security, emergency management, investigations, or a related risk function.
Experience supporting security operations across multiple offices, states, provinces, or jurisdictions.
Experience conducting physical security assessments and developing practical risk-mitigation recommendations.
Experience coordinating security incident responses with business stakeholders and outside agencies.
Working knowledge of access control, video surveillance, intrusion detection, visitor management, alarm monitoring, and related physical security technologies.
Experience overseeing contract security providers or other third-party security services.
Professional certification such as Certified Protection Professional, Physical Security Professional, Professional Certified Investigator, Certified Emergency Manager, or a comparable credential.
Experience in a multinational, federated, or decentralized corporate environment.
Experience supporting office acquisitions, integrations, relocations, or physical security upgrades.
Familiarity with U.S. and Canadian privacy, surveillance, workplace safety, labor, and emergency-management considerations.
Experience working with a GSOC, GSRC, or similar security monitoring and incident-coordination function.
Experience developing security awareness programs, exercises, and employee communications.
French-language capability for supporting Canadian operations.

Responsibilities

Manage day-to-day execution of Gallagher Global Safety & Security programs across North America and implement global and Americas standards, procedures, controls, and initiatives.
Serve as a security advisor and primary point of contact for North American business and office leadership; coordinate regional activities with GSS leaders.
Identify security gaps, evaluate operational risks, recommend corrective actions, and provide incident reports, risk updates, metrics, and recommendations.
Maintain regional operating procedures, escalation protocols, emergency contacts, security documentation, site profiles, and assessment records.
Conduct physical security risk assessments, site reviews, audits, and readiness evaluations; track remediation through completion.
Support security planning for new offices, relocations, consolidations, expansions, acquisitions, and closures.
Coordinate with internal partners, property management, and vendors on access control, video surveillance, intrusion detection, visitor management, duress alarms, and related systems.
Coordinate or support responses to threats, workplace violence concerns, suspicious activity, theft, physical security incidents, employee safety matters, protests, civil unrest, natural hazards, and other disruptive events.
Gather, document, preserve, and communicate incident information; support threat assessments and investigations with authorized stakeholders.
Participate in incident- and crisis-management calls, support emergency response and employee accountability procedures, and conduct or facilitate post-incident reviews.
Coordinate with intelligence, travel risk, and executive protection resources; support travel-risk planning and security for corporate events, executive visits, and leadership meetings.
Support transportation, route, hotel, and local-provider security considerations when required, escalating elevated-risk concerns to appropriate GSS leaders.
Build working relationships with business leaders and internal partners, translate security risks into practical recommendations, and provide localized support aligned with enterprise standards.
Deliver or coordinate employee security awareness briefings, exercises, communications, and training.
Oversee and coordinate regional security vendors and technology providers; monitor performance, service delivery, compliance, and contractual obligations.
Track incidents, assessment findings, corrective actions, vendor performance, and program metrics; contribute to dashboards, risk profiles, registers, leadership reports, and program reviews.
Share regional intelligence and lessons learned, participate in Americas and global GSS initiatives, and connect offices with appropriate expertise and response capabilities.
Support regional planning and budget development by identifying anticipated security requirements, country-specific costs, and program priorities.