Security Manager

Miriam's Kitchen•Washington, DC

8d•Onsite

About The Position

Miriam's Kitchen (MK) is a mission-driven nonprofit working to end chronic homelessness in Washington, DC, through meaningful relationships, high-quality meals, and holistic support services. Each weekday morning and afternoon, four teams (Kitchen, Social Services, Health Programs, and Security) come together to create a welcoming, low-barrier, housing-focused, and safe dining room. Our security and safety “whole team” approach is fundamentally about prevention (through relationships and a calming environment), active monitoring, de-escalation, and preparation for any crisis. The security team’s mission is to maintain the dining room environment and to empower Kitchen, Social Services, and Health Programs to do their work with our guests.

Requirements

Minimum of 5 years of security experience
Minimum of 3 years of security management experience
Strong leadership, organization, and communication skills with the ability to motivate diverse teams.
Commitment to equity, inclusion, and trauma-informed service practices.
Ability to communicate (written and spoken) effectively in English is required.

Nice To Haves

Security experience working in homeless services programs or other active, dynamic, low-barrier environments with high-needs populations
Experience working in a nonprofit or social enterprise environment
Training in de-escalation and trauma-informed security practices (trauma-informed care, mental health first aid, substance use and harm reduction, etc.)
Demonstrating success as a competent schedule manager and as a capable people manager who blends support with ensuring staff follow security protocols and security vision well
Bilingual (English/Spanish)

Responsibilities

Act as the Security Shift Lead for dining room security shifts
Represent the security team at pre-shift coordination briefs with Kitchen, Social Services, and Health Programs
Coordinate post assignments and post rotations during the shift
Coordinate crisis and security incident responses according to the MK Security Protocols Manual
Welcome and treat guests with respect, fairly and consistently apply MK Security Protocols and program guidelines, and collaborate effectively with other dining room teams and volunteers
Complete (or delegate/coordinate completion when appropriate) incident and post-shift documentation
Set and communicate the weekly security shift staffing schedule
Make schedule adjustments and security post adjustments based on call-outs and scheduled Paid Time Off (PTO) according to security team protocols
Manage and improve the security’s daily implementation of MK Crisis Response and Security Protocols – including training and practice of radio communication, crisis response drills, de-escalation principles, etc.
Regular incident report reviews with security team and with leads of other involved departments (Social Services, Health, and Kitchen)
Provide ongoing, constructive feedback to MK security guards and security contractors to ensure that security operations follow MK Security Protocols and standards.
Manage timesheets, complete reviews, ensure required training completion, and other supervisory tasks for MK security staff
Lead contact for the Contract Security Relationship: maintaining active communication about contract security attendance and requesting additional security coverage as needed
Providing on-site training and orientation to contract security guards and ensuring they have the tools needed to be successful
Providing regular feedback to the Contract Security Company about the performance of contract security guards to ensure contract security guards meet MK security performance standards, including requesting a different contract security guard when necessary
Review and pay Contract Security invoices
Create a supportive and high-performing culture for the security team
Coordinate, collaborate, and communicate effectively with the other dining room teams – Social Services, Kitchen, and Health Programs.
Active participation and leadership in any cross-departmental planning and collaboration meetings