Security Manager - Charleston SC

VetJobs•Charleston, SC

7d•Onsite

About The Position

GardaWorld is hiring a Security Manager to oversee on-site performance for a key contract security services account in Charleston, South Carolina. The role involves handling client issues, communicating with key contacts, building strong client relationships, and improving the client’s security program. The manager will oversee business and compliance processes, billing, data analysis, reporting, project guidance, and client presentations to ensure services meet or exceed expectations.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process.
A college degree or equivalent work experience.
At least 3–5 years of experience in security operations management, with a proven track record of handling increasingly complex responsibilities.
Leadership and problem-solving skills, with the ability to manage multiple tasks.
Relationship-building, communication, and attention-to-detail skills.
Professional, self-driven, and skilled in Microsoft Office and CRM software.
Strategic thinking and financial planning skills.
Project management experience and ability to stay calm under pressure.
Honest and ethical, aligning with company values.
Skilled in writing reports, client communications, and instructional materials.
Financial planning experience and understanding of profit margins.
Ability to handle challenges and manage stress effectively.
Excellent written and verbal communication, customer service, and project management skills.

Nice To Haves

Military or law enforcement supervisory experience.

Responsibilities

Handle client or team issues and emergencies.
Communicate regularly with key client contacts and local GardaWorld Branch Teams.
Build and maintain strong relationships with principal accounts.
Improve the client’s security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Update business databases, including CRM and ERP systems.
Review MSA compliance at branch and site levels.
Develop and evaluate security and crisis management plans.
Manage client billing, including DSO assessments and overdue payment follow-ups.
Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
Analyze data and prepare internal reports.
Provide pricing estimates in collaboration with the local branch and executive sponsor.
Write reports, client communications, instructional materials, and operating guidelines.
Apply expertise in financial forecasting and margin analysis.
Perform other duties as assigned.