Full Time Security Officer Fri-Sat 11pm-7am Sun-Mon 10pm-5am

Comstock•Washington, DC

19h•$18 - $21

About The Position

The Security Location Manager is responsible for the daily management of several parking facilities, ensuring that operations meet company, client, and customer expectations and comply with company policies. The role manages the performance of the hourly workforce assigned to the facilities and requires a Virginia security officer certification and a valid driver's license. The listed schedule is Friday and Saturday, 11 p.m.–7 a.m., and Sunday and Monday, 10 p.m.–5 a.m. The DC compensation range is $18–$21 USD. A discretionary annual incentive may also be available, subject to program rules and individual and organizational performance. The position includes overseeing facility operations, staffing, revenue reporting, safety and security, incident documentation and investigations, customer concerns, and contract parker accounts. The Security Location Manager may also cover front-line duties, meet with client contacts, train officers, and perform other assigned duties. The role requires standing and walking for long periods and may involve climbing, lifting up to 50 pounds, repetitive motions, and working in variable indoor and outdoor conditions, including exposure to temperature extremes, noise, fumes, hazards, dust, mites, chemicals, and biohazards. Benefits listed include medical, dental, and vision coverage; a 401(k) match; life insurance; professional development funds; advancement opportunities; free parking and EV charging; a parental leave program; and a collaborative work environment. Benefits may vary depending on the role.

Requirements

High school diploma.
Certification as a security officer by the state of Virginia.
At least one year of experience in a customer-service-related field.
Valid driver's license without major violations.
Flexibility to work after hours and weekends as needed.
Outgoing personality and ability to relate to diverse groups and build and maintain strong relationships.
Strong sense of urgency.
Strong problem-solving, time-management, and communication skills.
Credibility, trustworthiness, and a high degree of integrity.
Ability to hold oneself and others accountable and strive for excellence.
Positive, can-do attitude and ability to support growth and innovation.
Customer-focused and results-oriented approach.
Desire to continuously learn and develop.
Exceptional oral and written communication, active listening, and organizational skills.
Ability to establish strong working relationships in a team setting.
Ability to multitask and prioritize with strong attention to detail in a fast-paced environment.
Self-directed approach and ability to work independently with minimal supervision.
Ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and reach.
Ability to push, pull, or lift up to 50 pounds.
Ability to perform continuous repetitive motions.
Ability to work under variable temperature conditions, including extreme heat or cold; variable noise levels; indoors and outdoors; and around fumes, hazards, dust or mite hazards, chemicals, and biohazards.

Responsibilities

Maintain proper staffing levels by scheduling and managing on-call employees to meet customer service and operating standards.
Collect deposits, report consolidated daily revenue, and review cashier reports for accuracy and completeness.
Oversee day-to-day facility activities, including opening, managing, and closing facilities.
Ensure officers complete required daily activity, maintenance, and incident reports.
Ensure facilities comply with company policies for revenue control, equipment maintenance, signage, and internal audit scores.
Maintain facility safety and security for guests and employees by reviewing maintenance checklists and conducting safety audits as directed by the company Safety Manual.
Fill in for front-line associates during absences when needed.
Meet with property client contacts as needed.
Oversee the contract parker program, including customer registration, timely accounts-receivable billing and collection, and responding to corporate account requests and concerns.
Report incidents to ParkX Management promptly by phone and Track Tik Report.
Document incident forms and conduct investigations as directed by the Senior Operations Manager or Corporate Office.
Resolve customer concerns escalated by front-line associates.
Train new officers in Track Tik, Barnacle, and patrol rounds.
Perform other duties as assigned.