Security Lead | 30 hrs/wk | Availability Required 11 am to 11 pm

Good Food Holdings Companies • Portland, OR

11h • Onsite

About The Position

Responsible for retail asset protection and security. Responsible for creating a safe and secure store environment by addressing issues and situations that impact the safety and security of customers and staff. Utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters. Accurately documents and reports on incidents.

Requirements

• As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business.
• Must complete and maintain any required food and work safety trainings/certifications.
• Be of good moral fitness as determined by a criminal background check, Oregon Department of Public Safety investigation or other reliable sources.
• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Must be at least 18 years of age.
• Minimum of 3 years of prior security, safety or related industry experience required.
• Be of good moral fitness as determined by a criminal background check, Oregon Department of Public Safety investigation or other reliable sources.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Ability to exercise good judgment at all times and make effective decisions under pressure.
• Skill set to engage in escalated interactions.

Responsibilities

• Responsible for identifying, monitoring and addressing situations that impact the safety and security of customers and staff.
• Accurately reports on and documents in-store incidents for internal reporting and potential criminal proceedings.
• Responsible for observing store activities of customers and vendors, with the intent to provide an environment that is safe from theft or other potentially harmful situations.
• Functions as the store’s primary deterrent to safety, security, and asset protection issues through proactive visibility and engagement.
• Demonstrates good judgement and utilizes a diverse set of strategies to de-escalate escalated incidents and engage with known or potential shoplifters.
• Maintains a calm and collected demeanour and direct communication style during high-conflict interactions.
• Work with internal stakeholders to develop and advise on security and asset protection strategies (e.g. camera placement, standards of approach for chronic offenders, department standards to mitigate loss).
• Leads approach and strategy to address organized retail crime at store location in conjunction with store support security team, operations team, law enforcement, and third-party security.
• Advises on and investigates need for capital expenditures that support safety and security of the building (e.g. access, camera system upgrades, etc.).
• Supporting liaison with law enforcement and local prosecutors for in-store incidents. May provide testimony in criminal procedures as needed.
• Leaves apprehension duties to qualified authorities (such as police or third-party security).
• Primary collaborator with third-party security – directs actions and support of third-party security in the moment.
• Adheres to all company security policies and procedures, including reporting and documentation requirements.
• Performs other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Medical
• Dental
• Vision
• Pre-tax spending accounts
• Life
• Accidental death & dismemberment (AD&D)
• Disability benefits
• 401(k) program
• PTO accrual
• Paid holidays
• Supplemental leave pay (such as parental or bereavement)
• Store incentive program
• Paid time for volunteering
• Discounts on some forms of public transportation
• Adoption assistance
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed