Security Lead Officer

Treasure Bay LLC•Biloxi, MS

9d•Onsite

About The Position

This role involves supervising security operations on an assigned shift, ensuring the smooth and efficient operation of the security team, and protecting crewmembers, guests, and the entire property. The Security Lead Officer coordinates responses to emergency situations, determines staffing needs, and assigns officers to various posts. This position also plays a key role in training new officers and developing existing ones to prepare them for supervisory roles. The lead officer is responsible for overseeing daily briefings, managing lost and found property, maintaining security of property keys, and responding to all emergency calls requiring outside agencies. They also handle guest complaints, identify safety hazards, and maintain records for performance evaluations. The role requires a strong understanding of relevant laws, excellent communication and leadership skills, and the ability to perform all required duties physically.

Requirements

Must have - or be able to obtain - a Mississippi Gaming License.
Familiar with state and local laws pertaining to law enforcement and gaming.
Demonstrated leadership skills and abilities.
Possess above average communication skills.
Able to complete all required reports.
Familiar with all security-related equipment and their uses.
Must physically be able to perform duties.
Possess all required federal, state and local identification.
Continuously exhibit and convey a positive attitude through communication.
Demonstrate excellent work ethic, appearance and productivity.
Maintain professional attire and appearance to interact with guests and other personnel.
Stand, walk, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, and excellent organizational skills.

Nice To Haves

Prior security experience in a casino/hotel environment for a minimum of one year is preferred.

Responsibilities

Supervises the security operations on assigned shift when the supervisor is not on duty.
Ensures shift operates smoothly and efficiently and that crewmembers, guests and entire property are secure and protected.
Coordinates the security response to emergency situations that may result in liability for Treasure Bay Casino and Hotel.
Determines shift staffing needs and assigns officers to various posts as needed.
Ensures time and attendance sheets are completed accurately and submitted to administration on a timely basis.
Assigns officers to daily tasks and ensures completion.
In the absence of the security supervisor, performs supervisor duties as needed.
Leads daily briefings with officers prior to the beginning of the shift to announce policy and procedural changes, upcoming events and other job-related information.
Oversees ongoing training.
When in the position of primary supervisor, communicates daily with other supervisors about changes, observations, suggestions, etc., which concern the supervision of the security department.
Administers training to new officers.
Manages training and development of officers to ensure they have the skills necessary to become supervisors.
Documents, for the shift supervisor, any substandard performance by any security officer. If the performance is that which needs immediate attention, the chain of command will be followed for the next highest supervisor to be contacted to remedy the situation.
Checks radios and conducts daily inventory of radios and equipment.
Oversees Lost and Found, ensuring all found property is logged and properly safeguarded.
Ensures all claimed property is returned to the rightful owner or valuable items are placed in a secure area and other items are brought to the Lost and Found room at the end of the shift.
Maintains responsibility and security of property keys. Investigates missing keys and allows entry for those persons who have misplaced keys.
Responds to all emergency calls requiring paramedics or outside agencies. Authorizes and initiates all direct contact with outside agencies.
During emergencies, responds to the appropriate command centers assuming direct command of emergency procedures until executive staff arrives and then performs the role of advisor until a supervisor arrives.
Ensures all on-the-job injuries are attended to by staff and that accident reports are subsequently filed.
Frequently patrols and inspects casino, hotel and outside facilities.
Handles hotel and guest complaints and disputes, notifying appropriate supervisors and conducting further investigations as needed.
Checks for safety hazards. When hazardous situations are identified, ensures that work orders are submitted and the problems are corrected.
Maintains records on security personnel on shift so that efficient reviews/evaluations can be made.
Makes reports to shift supervisors on all matters concerning the property’s security and safety of guests and crew that could result in company liability.
Reports any actions, deeds or misconduct of security officers or other crewmembers which could affect the operation of the company.
May assume the responsibility of shift trainer.
Follows up with trainees to ensure compliance with procedural operations.