Security Install Supervisor

Johnson Controls•Wilmington, NC

About The Position

At Johnson Controls, the Security Install Supervisor delivers integrated security and building system solutions that support customer safety and day-to-day operations. This hands-on field leadership role involves installing and servicing card access, CCTV, intrusion alarm, electronic fire alarm, and related building system products at customer sites, while directing installation technicians and keeping projects on track through completion. The supervisor coordinates customer-site work, oversees project progress, communicates with customers and staff, and ensures installations are completed, tested, and documented. The role calls for technical installation, troubleshooting, programming, blueprint-reading, and documentation capabilities, together with a practical, safety-minded approach to service delivery. The position includes flexible hours, including weekends, to meet customer requirements, and occasional overnight travel may be required. The posted hiring hourly range is $37.99–$51.92, with the rate determined by factors including education, experience, knowledge, skills, abilities, internal equity, and market data. The position includes a competitive benefits package.

Requirements

At least 10 years of Security Industry experience, including installing, inspecting, repairing, and programming card access, CCTV, and intrusion systems.
Experience leading and mentoring installation technicians.
High school diploma or equivalent.
Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
Experience reading and interpreting blueprints, submittals, and operational or product manuals.
Ability to follow verbal and written instructions.
Ability to perform physical labor, including carrying and moving equipment and tools weighing up to 50–70 pounds.
Ability to work in unusual or difficult positions, including climbing ladders, scaffolding, and high-lift equipment up to 40 feet, and working in ducts, crawl spaces, above ceilings, and similar environments.
Ability to work flexible hours, including weekends, to meet customer requirements.
Ability to travel overnight occasionally, as required.
Demonstrated strong customer service.
Ability to adhere to, implement, and follow safety guidelines and procedures at all times.
Strong organizational skills, a positive attitude, and the ability to learn quickly.
Valid driver's license and a driving record that meets company requirements.
Ability to pass a pre-employment background check and drug test.
Ability to retain licenses required by National, State, and Local codes.
Knowledge of applicable NFPA standards.

Nice To Haves

NICET experience.
Associate degree in IT or Electronics.
Experience installing, inspecting, repairing, and programming card access and CCTV.
Fire alarm experience.
Networking experience.

Responsibilities

Install and service card access, CCTV, intrusion alarm, electronic fire alarm, and related building system products at customer sites.
Lead, direct, oversee, and guide installation technicians.
Manage projects and ensure assigned work is completed on time.
Hold regular meetings and provide detailed reports to support project execution and communication.
Read and interpret blueprints, diagrams, submittals, specifications, software and systems, programs, schematics, and operational product manuals.
Troubleshoot and repair equipment using prescribed procedures and technical manuals, part manuals, change notices, bulletins, and modification notices.
Complete installation, programming, and testing using smartphones and laptop computers.
Communicate with staff and customers to support a positive customer experience.
Obtain the customer's signature when the installation contract is complete.
Maintain truck inventory to help ensure timely responses to customer needs.
Work safely, follow through on installations, and complete documentation correctly.
Coach technicians, share knowledge, and build trust with customers and colleagues.
Perform other duties as assigned.