Security Guard Full Time Hospital Customer Service

Allied Universal•Highland Heights, OH

3d•Onsite

About The Position

As an Unarmed Security Officer in a healthcare setting in Cleveland, Ohio, you will monitor and patrol assigned areas, maintain a visible presence to help deter security-related incidents, and support a welcoming environment for patients, visitors, and staff. You will use communication and customer service skills to respond to situations professionally and with care. The schedule is Monday and Tuesday from 10:00 PM to 6:00 AM, Friday and Saturday from 2:00 PM to 10:00 PM, and Sunday from 10:00 PM to 6:00 AM. The pay rate is $17.00 per hour.

Requirements

Meet hospital vaccination requirements.
Be able to restrain individuals.
Be at least 18 years of age for unarmed roles.
Possess a high school diploma or equivalent.
Submit to a background investigation as a condition of employment.
Submit to a drug screen to the extent permitted by law.

Nice To Haves

Customer service experience.
CPR certification.

Responsibilities

Provide customer service to patients, visitors, staff, and contractors by carrying out security procedures, site-specific policies, and healthcare-appropriate emergency response activities.
Conduct regular and random unarmed patrols of hospital buildings, patient care areas, parking areas, entrances, and perimeter locations to identify unusual activity and help deter unauthorized access.
Respond to incidents, alarms, and critical situations calmly and professionally, follow site procedures, and notify appropriate personnel.
Assist with access control by monitoring entrances, verifying credentials as directed, and providing directions or escorts to patients, visitors, and staff.
Prepare clear, accurate reports of incidents, observations, and patrol activities in accordance with company and site-specific requirements.