14th St - Security

Goodwill NYNJ•New York, NY

16h•$20 - $20

About The Position

The Security Guard – Retail & Programs protects Goodwill employees, participants, customers, visitors, property, donations, merchandise, assets, and facilities while maintaining a safe, welcoming environment. The guard provides a visible security presence, observes and reports safety, security, and loss-prevention concerns, prevents unauthorized access, responds to incidents, and supports emergency response efforts. Guards are expected to use sound judgment, act professionally, de-escalate situations when possible, and request law enforcement or emergency assistance when needed. They protect people and property, identify risks, respond to incidents, and report concerns; they do not replace management or law enforcement and must not exceed their authority. The role covers facility and access security, retail loss prevention, donation-center security, and participant and staff safety. Duties include conducting patrols, monitoring entrances and restricted areas, observing CCTV and alarms when assigned, protecting assets and credentials, responding to emergencies, and maintaining factual and timely logs and incident reports. Guards must preserve confidentiality and follow company policies and required security procedures. Working conditions include prolonged standing and walking, indoor and outdoor patrols, nights, weekends, holidays, emergency-response situations, and exposure to varied environments.

Requirements

High school diploma or GED preferred.
Strong communication and judgment skills.
Ability to remain calm under pressure.
Ability to write clear reports.
Basic computer skills.
Ability to stand and patrol for long periods.
New York: NYS Security Guard Registration, 8-hour pre-assignment training, 16-hour on-the-job training, and 8-hour annual in-service training.
New Jersey: SORA registration and required training.
Complete required Goodwill training, including security orientation, workplace violence prevention, de-escalation, emergency response, incident reporting, access control, confidentiality, CCTV procedures, customer/participant interaction, and report writing.

Nice To Haves

Security or customer service experience.

Responsibilities

Protect Goodwill facilities, including stores, programs, donation centers, warehouses, and offices, and maintain a visible security presence through patrols.
Monitor entrances, exits, restricted areas, donation and receiving areas, loading docks, and storage areas; enforce access-control procedures and prevent unauthorized entry and tailgating.
Identify and report suspicious activity, hazards, theft, vandalism, trespassing, building security issues, suspected fraud, policy violations, and unauthorized removal or diversion of donations.
Protect cash areas, merchandise, donations, assets, and security credentials; never share access information.
Maintain a safe environment for participants and staff, maintain professional boundaries and confidentiality, assist during disputes, and de-escalate conflicts when possible.
Respond to emergencies including fire, medical incidents, violence, threats, theft, and evacuations; notify management, call 911 when required, follow emergency procedures, assist with evacuation or containment, secure the scene, and preserve evidence.
Keep exits clear, report hazards, know emergency equipment locations, assist with evacuations, and avoid interfering with safety systems.
Monitor CCTV and alarms when assigned, report suspicious activity and equipment issues, and maintain confidentiality of footage.
Report incidents involving theft, violence, accidents, emergencies, damage, trespassing, and safety concerns through clear, factual, and timely reports.
Handle evidence appropriately by avoiding unnecessary disturbance, securing the area when needed, notifying management, and following chain-of-custody procedures.
Provide accurate information to emergency responders, assist with scene control, and notify management of their response.
Attend shift briefings, conduct patrols, monitor assigned areas, respond to incidents, complete reports, and secure the post at shift end.
Maintain daily logs of shift activity, patrols, incidents, alarms, and observations, and immediately escalate serious threats, violence, weapons, major theft, fire, or emergencies.
Follow security authority limitations: do not act as police, conduct unauthorized searches, use excessive force, access confidential data without permission, share credentials, or leave post without authorization.