On-Call - Security Guard

Channing House•Palo Alto, CA

3d•$28 - $35•Onsite

About The Position

The Security Guard works to prevent risk, deter crime, and respond quickly during crises at Channing House, a not-for-profit Life Plan Community in Palo Alto. The position is part of the Front Desk staff and collaborates with the team to support the safety of staff and residents. The Security Guard is expected to demonstrate Channing House’s core values: do the right thing, be a team player, focus on quality, and adapt to change. The role combines security patrol and monitoring with resident and visitor assistance and Front Desk coverage. It involves responding to alarms, disturbances, and medical emergencies; documenting activities and irregularities; and maintaining confidentiality under HIPAA regulations and company policy. The employee must remain awake and alert on all shifts, attend required training and safety exercises, and be flexible to work nights, weekends, and some holidays based on operational needs. The work is generally indoors, with low to moderate noise. The position includes prolonged periods at a desk using a computer and phones, as well as coordination and movement associated with patrols. Employees regularly move 10 pounds and may occasionally lift or move up to 25 pounds. Reasonable accommodations may be made for employees with disabilities to perform essential functions.

Requirements

At least 1 year of relevant experience; an equivalent combination of education and experience is welcomed.
High school diploma or GED.
Ability to use a computer and a smartphone.
Ability to use two-way radios, an Emergency Public Address Announcement System, and Ai phones.
Ability to speak and comprehend English, the primary language used in the workplace.
Adult CPR/AED/First Aid certification.
Communication, active listening, reading comprehension, critical thinking, writing, service orientation, customer service, social perceptiveness, time management, professionalism, quality management, safety and security, active learning, cultural awareness, judgment and decision-making, monitoring, and organizational support skills.
Oral comprehension and expression, written expression, deductive reasoning, problem sensitivity, speech clarity, learning, information ordering, ethical conduct, positivity, presentability, quality, punctuality, dependability, discretion, judgment, initiative, adaptability, attention to detail, ability to work independently, and observational ability.
Flexibility to work nights, weekends, and some holidays based on needs.
Ability to perform prolonged periods of sitting at a desk while working on a computer and operating phones; possess multi-limb and eye-hand coordination; and reach, bend, stoop, push, and/or pull.
Vision sufficient for close, distance, and color vision.
Ability to regularly move 10 pounds and occasionally lift or move up to 25 pounds.

Nice To Haves

Guard Card.
Ability to speak and/or comprehend other languages used by clients.

Responsibilities

Greet and assist residents and visitors with excellent customer service and a welcoming demeanor.
Monitor and authorize the entrance and departure of employees, visitors, and other persons.
Maintain a visible presence and patrol the premises to deter and detect signs of intrusion and ensure the security of doors, windows, and gates.
Guard against theft and maintain the security of the premises.
Inspect and patrol the building interior and scan checkpoints throughout the campus.
Answer alarms and investigate disturbances.
Log daily activities and irregularities in the Officer Assist application, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Suggest precautions and improvements to help prevent security-threatening situations.
Contact police or the fire department in emergencies, such as fires or the presence of unauthorized persons.
Respond to medical emergencies by administering basic First Aid and contacting nursing staff as needed.
Relieve Front Desk staff for breaks and meals.
Sort and deliver resident newspapers.
Monitor controls that regulate building systems, such as air conditioning, furnaces, or boilers.
Maintain confidentiality in accordance with HIPAA regulations and Channing House policy.
Attend mandatory in-service training, safety procedure exercises, and meetings.
Remain awake and alert at all times on all shifts.
Maintain effective team relationships and use effective communication and listening skills.
Act professionally when interacting with residents, colleagues, clients, vendors, and the public.
Provide a supportive and caring environment that meets residents’ individual needs and supports the shared community.
Follow company policies, procedures, safety and compliance practices, and business ethics codes.