Security Guard LVL I

Star Casino•Mahnomen, MN

About The Position

The Security Guard provides exceptional guest service to guests and team members while maintaining a safe environment at Shooting Star Casino Hotel & Event Center. The position is expected to deliver the casino’s STAR Experience by being welcoming, proactive, unique, resourceful, and complete in interactions with guests and coworkers. Responsibilities include monitoring facility entrances and exits, greeting guests, checking identification, explaining house rules, assisting with questions and directions, inspecting baggage entering the gaming floor, and handling lost-and-found matters. The Security Guard patrols the gaming floor and retail outlets, monitors compliance with casino policies, documents incidents, and reports policy infractions to a supervisor. The position supports secure handling of gaming funds and chips, including observing hard-count drops and transfers, assisting with slot jackpots, fills and credits, and chip transfers between table-game locations. The Security Guard also responds to emergencies as directed, gives guests and team members safety instructions, contacts first responders, provides basic first aid, CPR, or AED assistance as required, and prepares detailed incident reports. Other duties may be assigned.

Requirements

High school diploma or GED, or at least two months of related experience and/or training, or an equivalent combination of education and experience.
Meet all licensing requirements prescribed by the Tribal-State Compact for Gaming.
Knowledge of internal gaming controls.
Basic math skills, including addition, subtraction, multiplication, division, fractions, percentages, and decimals.
Ability to develop and maintain positive relationships with internal and external customers.
Ability to apply accepted grammar, spelling, and punctuation conventions in written communications and prepare reports and other written materials.
Ability to identify alternatives to resolve situations and provide effective guest service.
Ability to receive and understand messages and give feedback to ensure guest expectations are met.
Ability to work cooperatively within a group.
Ability to read and interpret gaming controls, procedure manuals, safety rules, and operating and maintenance instructions.
Ability to follow procedures and pay attention to detail.
Ability to run short distances occasionally to respond to emergencies.
Ability to meet the stated physical demands, including standing, sitting, walking, twisting, bending, squatting, climbing ladders, walking on uneven ground, lifting and carrying items of varying weights, and reaching at different heights.
Training courses in Basic First Aid, CPR and AED, Blood Borne Pathogens, Counterfeit Money, Customer Service for security staff, Drowning Victim Recognition, Fire Extinguisher, Hazardous Materials Awareness, Office Procedures and Forms, Report Writing, PPCT Pressure Point Control Tactic, Pepper Spray Certification (including exposure to pepper spray), Right to Know, Tito Ticket Procedures, Verifiers Training, Verbal Judo, and Basic Security Training. Training courses will be provided by Shooting Star Casino after hire.

Responsibilities

Provide excellent guest service to guests and coworkers in accordance with the STAR Experience expectations.
Monitor facility entrances and exits, greet guests, check identification, explain house rules, answer questions, and direct guests to amenities.
Inspect baggage entering the gaming floor and issue baggage tags after inspection.
Handle lost-and-found matters, record and document items using software, and communicate policies and item status.
Patrol the gaming floor and retail outlets, inspect areas for compliance with casino policies, and report infractions to a supervisor.
Complete incident reports using reporting software.
Observe hard-count team members during coin and bill acceptor drops and transfers, ensure written procedures and designated routes are followed, clear guests from slot machines during drops, and safeguard funds.
Initiate monitored fund escorts by notifying Surveillance, verify funds are secure, and report and document deviations from escort procedures.
Assist gaming personnel by verifying slot jackpots and observing machine maintenance needs, and ensure relevant policies and procedures are followed.
Complete requested fills and credits for blackjack and poker games.
Verify winning combinations and payout paperwork and accuracy before guests receive slot winnings, and determine whether machines need fills.
Transfer chips between table-game locations when requested by table-games supervision, validate paperwork and amounts, safeguard chips, and distribute paperwork to designated locations.
Assist with emergency alarms and action plans when directed, inform guests and team members of emergencies, and direct them to exits or safe areas.
Notify first responders of medical situations and provide basic first aid, CPR, or AED assistance as required until responders arrive.
Document incidents in detailed reports.
Perform other duties and responsibilities as required or assigned.