Security Guard - FT

Cadillac Fairview•Calgary, AB

2d•Onsite

About The Position

The Security Guard role is responsible for delivering a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support. The role ensures that property rules and standards are observed by maintaining a highly visible and reassuring presence through assigned patrol and post duties. The Security Guard acts as a deterrent to crime and undesired activity and helps to maintain a visibly safe and welcoming property environment. This position requires the successful completion of both the theoretical and physical components of Use of Force training, and the ability to stand and walk for extended periods and perform de-escalation and intervention techniques.

Requirements

Provincial Security License is required.
Current CPR/First Aid Certification.
Knowledge of Trespass to Property Act.
Sound knowledge of Occupational Health and Safety Act.
Knowledge of applicable federal, provincial and municipal legislation and regulations.
Good digital literacy (Microsoft Office, Google Suite) is required.
Ability to stand and walk for extended periods.
Ability to perform de-escalation and intervention techniques.

Nice To Haves

Minimum one (1) year of shopping center security experience preferred.
WHMIS and other safety courses an asset.
Prior work experience in a customer service environment is a definite asset.
Knowledge of crowd control in emergency situations and emergency events.

Responsibilities

Provide outstanding service to customers and clients, while assisting with safety concerns, illness or emergencies etc.
Maintain compliance with and enforce property standards, rules and regulations in a reasonable manner.
Protect the property by performing highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis.
Work closely with other departments, especially Guest Services, to provide customer service support, respond to and have accountability for the resolution of customer concerns/complaints.
Remain vigilant for signs of criminal and/or suspicious behaviour and initiate the appropriate steps to report/follow up as per operating guidelines.
Remain prepared to respond to crime, disturbances, fire and other emergency situations as stated in (SOP) and Emergency Response Plans.
Where authorized to do so, respond to crimes that have occurred and ensure appropriate law enforcement authorities are summoned.
Report and follow up on hazards and/or deficiencies identified during the course of duty.
Inspect fire equipment and escalators daily.
Respond to medical emergencies and provide first aid, CPR or AED support until medical professionals arrive.
Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program.
Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act.
Support of JH&S program to ensure occupational safety is prioritized and effectively practised throughout all areas of property operations.
Provide after-hours lock-up and morning open-ups.
Complete CF Serve and Secure program with annual recertification.
Complete procedures related to building operating hours and traffic management programs.
Perform other duties as assigned.