Security Guard at the CORE

Kandor•Calgary, AB

2d•Onsite

About The Position

Guardteck, as part of Kandor Management Corporation, is seeking Security Guards for The CORE. This role involves patrolling a large commercial property, including high-rise towers, retail spaces, parkades, and an indoor garden, to ensure the safety and security of employees, tenants, and patrons. The guards will be responsible for maintaining a visible presence, responding to operational and emergency situations, and upholding site policies and procedures in a professional and courteous manner. Guardteck values community, going above and beyond, accountability, creative initiative, and being awesome.

Requirements

Proof of First Aid and C.P.R. certification.
Strong observational and critical thinking skills.
Ability to remain calm and composed under pressure or in emergency situations.
Excellent communication skills, both verbal and written.
Basic knowledge of security systems and protocols.
Physical fitness and the ability to perform patrol duties and stand for extended periods.
Ability to work flexible hours, including nights, weekends, and holidays.
Be totally familiar with all Cushman & Wakefield Management Security Policies and Procedures.
Be fully versed with the Trespass to Property Act R.S.O. 1980 and how to utilize it.
Be fully versed in use of force and conflict de-escalation and be prepared to conduct arrests with unauthorized visitors.
Be familiar with other sections of the Laws, By-Laws and Acts governing and related to the property and the protection thereof, and all related Canadian Criminal Code sections relevant to the protection and policing of the property.
Minimum of six months onsite experience for Sierra guards.
Have obtained all training and passed their Guard Training Exam for Sierra guards.

Nice To Haves

Sierra guards are the highest trained officer at the CORE. They have been onsite for a minimum of six months, have obtained all training and have passed their Guard Training Exam.
Tango guards have been onsite from one to six months. They have not passed the Guard Training Exam.
Bravo guards are part time.
Trainer: full time, dedicated position to train guards to complete their tasks with confidence.
Information Desk: information kiosk on the second floor. Informs management when tenants are not open.
Admin support in the security office – security systems supporting management.
Front desk control – assist supervisors and controllers in the security control centre.
Delta: dockmaster position.

Responsibilities

Provide a visible, professional presence throughout the property.
Patrol mall areas upon opening and towers after hours.
Ensure all stores are open for business.
Check fire panels and ensure all is in order.
Escort mall guests or property when not following site rules.
Respond promptly to all employee, tenant, or patron inquiries and direct them to the proper department if not security-related.
Patrol all internal and external areas, including parking, perimeter, and roof areas.
Check road signs and conditions of roads or any other areas requiring maintenance.
Check all areas of the mall for spills or other unsafe conditions and barricade areas until maintenance arrives.
Ensure all service areas are free of garbage and debris.
Conduct escorts for retailers and management upon request.
Ensure that only authorized people are utilizing areas and challenge anyone who does not appear authorized.
Assist in evacuations and provide support during crisis situations.
Know all policies and procedures as they apply to the fire plan and the security department’s role.
Be fully trained in the proper use of fire extinguishers and other firefighting equipment.
Be fully trained in First Aid and C.P.R. (proof of certification required).
Respond promptly to alarms, disturbances, and emergencies, such as fires, medical incidents, or security breaches.
Maintain security officer notebook for day-to-day reporting.
Write detailed incident reports as needed.
Maintain accurate logs and reports of incidents, inspections, and any irregularities observed during shifts.
Complete daily activity reports and incident reports as required.
Issue trespass notices to all people who are to be barred from the CORE.
Interact professionally with employees, visitors, and contractors while maintaining an elevated level of confidentiality and discretion.
Aid and direct staff or guests as needed.
Be familiar with all CW employees at the CORE, including management personnel.
Develop and maintain excellent police relations.
Ensure adherence to security protocols and local regulations.
Enforce policies, rules, and regulations of the facility or organization in a calm and respectful manner.
Be totally familiar with all Cushman & Wakefield Management Security Policies and Procedures.
Be fully versed with the Trespass to Property Act R.S.O. 1980 and how to utilize it.
Be fully versed in use of force and conflict de-escalation and be prepared to conduct arrests with unauthorized visitors.
Be familiar with other sections of the Laws, By-Laws and Acts governing and related to the property and the protection thereof, and all related Canadian Criminal Code sections relevant to the protection and policing of the property.
Perform other tasks as may be required.
Complete daily audits as required.
Patrol all floors of the mall, including exterior and parkade and stairwells.
Respond to Control Center reports of 10-41 sightings and behaviors.
Assist tenants, contractors, and guests upon request.
Patrol the mall area and visit each retail tenant daily / weekly (where appropriate).
Check in with an employee or manager to see how things are going.
Report any concerns or issues to the Control Center.
Maintain a record of tenant interactions to brief management.
Respond to 10-41 sightings and behaviors observed or reported by Control Center.
Patrol assigned area designated by Team Lead or Cushwake Supervisor.
Observe and report any 10-41 behaviors (e.g., sleeping, loitering, panhandling).
Assist Sierra, Tango, or Bravo Guards with removals of people from property.
Assist Sierra, Tanga & Bravo guards with inspections.
Patrol assigned area to provide a security presence.
Observe, report, and respond to any 10-41 behaviors (e.g., sleeping, loitering, panhandling).
Make a record of tenant and customer interactions of interest to management.