Security Guard (Overnight)| Full-Time | Greater Richmond Convention Center

Oak View Group•Richmond, VA

23h•$19 - $20

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary Under direct supervision from the Security Manager, the Security Guard (Overnight) provides general protection of facility property and personnel; monitors facility and protects against fire, damage and theft; provides general information and assistance to facility guests; and serves as the lead for all Base Security systems. This role pays an hourly rate of $19.00-$20.00 Benefits for Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). This position will remain open until June 12, 2026. About the Venue The Greater Richmond Convention Center is the largest meeting and exhibition venue in the Commonwealth of Virginia. With 178,158 square feet of contiguous exhibit space, a 30,550 square-foot Grand Ballroom and 50,000 square feet of additional meeting/banquet space, the GRCC is well-positioned to host a variety of events from small meetings to large trade shows and conventions. Situated along the I-95 corridor, the GRCC lies within a 500 mile radius of one half of the U.S. population. The Richmond Region is an affordable market in Central Virginia with the Blue Ridge Mountains to the north, the Atlantic Ocean to the south, Washington D.C. to the east and North Carolina to the west.

Requirements

Microsoft Office software applications such as Word and Excel.
Behavioral Observation and Surveillance Skills.
CCTV Systems, Card Access Reader Systems, Fire Alarm Systems, Lutron Lighting System.
Remain engaged and alert through the entirety of each work shift.
Maintain a professional appearance as well as a professional work ethic.
Work effectively in a service-oriented environment subject to frequently changing priorities.
Provide a customer service experience requiring a very high level of diplomacy and professionalism.
Demonstrate professionalism in entering occupied areas of the facility.
Establish and maintain effective working relationships with staff, contractors and facility users.
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, and extended shifts as needed.

Nice To Haves

Minimum of 2-3 years of experience working in a safety, security or crowd management capacity.
High school diploma, or equivalent GED.
Possession of or ability to obtain a VA state guard card.
Possession of or ability to obtain CPR/AED certification.
Possession of or ability to obtain certification in Crowd Management Training.

Responsibilities

Patrols facility; lock and unlock doors as required; guard property against fire, theft and damage.
Observe facilities and equipment for needed maintenance and repairs; recognize and report damage and safety hazards.
Complete incident report forms in accordance with department standards, including photos where appropriate, documenting damages.
Observe public; provide general information, directions, and assistance to facility guests.
Report suspicious behavior to the Security Base Operator.
Assist medical personnel by directing traffic, crowd control and securing needed equipment.
Exchange all current facility information with base officer coming on duty.
Have operational knowledge of Lutron system, including the partitioning of meeting spaces as requested.
Check Lutron system hourly for the status of all facility lights.
Maintain logs, Issues and receives equipment.
Manage lost and found operations.
Completes reports by recording observations, information, occurrences, surveillance activities, interviewing witnesses, and obtaining signatures.
Be aware of the location and use of emergency alarms and equipment.
Monitor the facility’s Fire Alarm System and follow established procedures in case of fire, power outages, civil unrest or other emergencies.
Review on an ongoing basis and be prepared to implement the policies and procedures in the Center’s Emergency Preparedness Manual.
Ensure correct and orderly flow of event personnel from shift to shift.
Maintain open dialogue with all event supervisors.
Monitor and maintain event staff sign-in sheets in absence of Security Coordinator.
Sign all visitors in and out; issue and maintain outside vendor/visitor badges.
Maintain a comprehensive log of all pertinent facility information throughout entire work shift.
Monitor CCTV system throughout work shift and report any unusual activity to the Director of Safety & Security, Security Coordinator and Roving Security Guard.
Activate and disseminate pertinent information through the Center’s emergency Public Address system.
Provide general information, directions and assistance to facility clients and guests.
Perform regular inspection of CCTV, Access Card Reader, and fire/life safety equipment.
Maintain the Security Base office in a clean, presentable and professional appearance.
Informs and educates violators of policies and procedures.
Perform other duties as required.