Security Guard/Front Desk Concierge

Everything But The House•Cincinnati, OH

6d•Onsite

About The Position

We are seeking a reliable, customer-focused Security Guard to join our team. In this role, you will serve as the primary face of our front entrance and buyer pickup area, balancing a warm, customer-focused welcoming experience with strict safety and access control. You will manage guest check-ins, maintain front-door flow, and safeguard our facility, team members, and high-value inventory.

Requirements

1–2 years in customer-facing security, concierge, high-end retail, or front-desk hospitality preferred.
Ability to complete/obtain an OPOTC 20-Hour Basic Handgun Course (training costs fully covered by EBTH).
First Aid/CPR certification is a plus.
Must be at least 21 years old and able to pass a comprehensive FBI/BCI background check.
Excellent verbal communication, conflict de-escalation skills, and basic computer literacy for check-in software and security systems.
Ability to stand, walk, patrol, and lift up to 50 lbs as needed throughout the shift.
Reliable transportation and flexibility to work scheduled rotating Saturdays.
Must be authorized to work in the US without sponsorship.
Local Cincinnati-area candidates only.

Nice To Haves

First Aid/CPR certification

Responsibilities

Warmly greet clients, visitors, vendors, and staff at the front entrance and buyer pickup kiosk; manage badge issuance and direct guests.
Monitor entry points, manage vehicle/personnel access, and conduct routine patrols of the facility.
Monitor CCTV cameras and alarm systems; identify potential security risks and de-escalate situations professionally.
Serve as a first responder for emergencies, applying First Aid/CPR or coordinating with emergency services (911) and local law enforcement as required.
Maintain daily activity logs, file incident reports, and communicate regularly with the Security Manager.