Dispatcher Security - Excalibur

MGM Resorts International • Cary, NC

3d • Onsite

About The Position

The Security Dispatcher at Excalibur serves as the central communication hub for the Security Department, relaying critical information between Security Officers and Management. This role involves managing a multi-line communication center, including handling radio and telephone messages. In addition to clerical duties, Security Dispatchers must make quick, informed decisions, particularly during emergencies, while effectively juggling multiple tasks. A strong grasp of departmental policies and procedures is essential for maintaining smooth operations.

Requirements

• High School Diploma or GED required

Nice To Haves

• 1+ Years of prior relevant customer service experience preferred

Responsibilities

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats in a timely manner.
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property, focusing on prompt and effective action.
• Maintain continuous coordination with the Global Security Operations Center.
• Operate communication equipment, such as two-way radios and telephones, to relay critical information between security teams, management, and other departments.
• Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up.
• Follow established protocols during emergencies, such as fire, medical incidents, or active threats, while maintaining clear communication and coordination with local authorities.
• Liaise with law enforcement, emergency medical services, and other external agencies as needed, providing support and information during incidents or emergencies.
• Own dispatch calls for service including those related to security or lost and found items.
• Resolve issues promptly, follow up to support guest satisfaction, answer incoming calls, and coordinate with other departments as necessary.
• Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED