H5070 SECURITY DISPATCHER IMG

Inn of the Mountain Gods Resort and Casino • Mescalero, NM

12d • Onsite

About The Position

Helps guard IMGR&C against fire, theft, vandalism, and illegal entry and any other possible hazards by maintaining communications through the Security Department Dispatch center and maintains any guest relations as required. Meets IMGR&C policy for attendance.

Requirements

• Ability to explain and demonstrate Hospitality Behaviors and Performance Standards.
• Ability to understand where to get the information needed to complete tasks to standard.
• Ability to explain and demonstrate technical skills used to complete tasks to standard.
• Ability to explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Ability to take ownership of problems and solve them when solutions may not be available.
• Ability to explain how to request help from others when needed to complete task or goal.
• Complete knowledge and ability to tell others of IMGR&C products and services.
• Ability to provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Ability to respond to obstacles; finds new ways to reach desired end results.
• Ability to act and take charge to respond to guest or internal customer needs in absence of guidance.
• Ability to respond to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Ability to act to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
• Ability to make suggestions to improve performance.
• Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
• Ability to approach all activities with enthusiasm and encourage enthusiasm from others.
• Ability to choose a positive approach in all situations.
• Ability to respect individuality of others; continues to communicate in order to work together.
• Ability to speak positively about guests, other team members and our business in all situations on and off property.
• Ability to treat others with respect in all situations.
• Ability to serve others.
• Ability to identify and communicate needs of guests and others.
• Ability to take quick action to serve others in a way that meets/exceeds their needs.
• Ability to identify ways to improve individual or team’s service to others.
• Ability to provide service outside job responsibilities if needed to help resort succeed.
• Ability to take ownership of guest problem(s) until it is solved.
• Meets IMGR&C Appearance standards.
• Ability to professionally support IMGR&C reputation and image in all situations, on and off property.
• Meets IMG&C policy for attendance.
• Ability to inform supervisor of future absence as far in advance as possible.
• Ability to provide information others need to succeed, in time for them to use it.
• Ability to share with next shift the information needed for them to succeed.
• Ability to listen to others without interruption; acts on their feedback when possible.
• Ability to ask questions to better understand expectations of others.
• Ability to report all guest complaints and compliments to Supervisor or Manager.
• Ability to report all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
• Ability to put success of team ahead of personal success.
• Ability to help other team members succeed without being asked.
• Ability to take action to resolve conflict between individuals.
• Ability to help other departments achieve success.
• Ability to report ideas to increase team success and guest satisfaction to Supervisor or Manager.
• Ability to do whatever is necessary to help department and resort success.
• Ability to contribute ideas that support progress and success at shift, team and departmental meetings.
• Speech clarity and reading comprehension skills.
• Knowledge of using a base radio and handheld radios for communication.
• Knowledge of ten-codes and other codes used by the security department.
• Multi-tasking skills due to various incidents that occur simultaneously.
• High School Diploma or General Education Degree (GED); or six months to one-year job related experience may be substituted.
• Must hold a valid state driver’s license or be able to obtain one.

Responsibilities

• Provides overall communication between guests, team members, and all departments to protect the property from, and elimination of anything that may tend to jeopardize the welfare and security of company assets, properties, guests/customers, and employees.
• Logs and documents radio activity from security officers during their routine patrols, and/or incidents occurring in and around the property including the casino floor.
• Must be able to operate a computer to maintain the logs as required in the security hub.
• Must possess skills to maintain good customer relations when calls are received in the security hub.
• Maintains lost and found items and properly documents all information and properly secures all items.
• Adheres to all regulatory, departmental, and resort policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED