Security Dispatcher

Trinity Health • Grand Rapids, MI

5h • Onsite

About The Position

The Security Dispatcher manages incoming security requests, coordinating triage, documentation, and distribution. They handle communication services, dispatch calls, and maintain radio contact with security officers and mobile units. Assigned to the Security Command/Dispatch Center, they monitor and respond to alarms, parking gate assists, radio traffic, and CCTV cameras. Additionally, they assist with lost and found and access control issues.

Requirements

• High school diploma or GED.
• Six months in a customer service-related role with strong communication and computer skills.
• Familiarity with standard desktop and windows-based computer system.
• Ability to use software required to perform essential functions such as computer aided dispatch.
• No criminal record.

Nice To Haves

• Associate's or Bachelor's Degree in Criminal Justice, Security Management, Communications, Computer Science or related field.
• Dispatcher Certification
• One year of experience in a dispatch, call center or security-related environment; Telecommunications experience; experience with 2-way radio systems and use of a computer aided dispatch system; military experience.
• Experience in environment of comparable size and complexity.

Responsibilities

• Operates a computer aided dispatch (CAD) system and monitors progress of calls and dispatch units.
• Logs relative call data and adds notes and dispositions.
• Interviews callers to obtain preliminary report of incident and gains sufficient information to properly respond and dispatch appropriate assistance.
• Provides assistance to security units in the field by providing resources as necessary; facilitates interdepartmental communication between security officers and other hospital departments.
• Simultaneously performs various tasks while in reception of multiple audio/visual sources (channels, talk groups, monitors) and ensuring tasks are completed at a proficient level of expertise.
• Monitor, dispatch, notify and document all alarms monitored in the Security Command/Dispatch Center.
• Monitor campus CCTV at both the main hospital and ambulatory sites.
• Remains current with events happening within the organization.
• Maintains a working knowledge of institutional and departmental policies and procedures.
• Assesses and articulates incidents or events that require a security response/report.
• Interacts with law enforcement representatives of local, county, state, and federal levels.
• Assist with processes related to lost and found property.
• Assist with access control issues for colleagues.

Benefits

• Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED