Security Dispatcher

Ochsner Health•New Orleans, LA

2d•Onsite

About The Position

This job answers internal/external calls for Security Operations, which average 2-3,000 transactions daily. Answers routine and emergency calls for security assistance while obtaining all necessary information required while dispatching security officers to calls for service as well as making notifications to on duty supervisors. Responds to all emergency situations, all types of Hospital/Clinic codes at any given time, monitors Hospital/Clinic video screens, maintains security log and all associated computer entries; handles all call and on-call for security and emergency preparedness for main campus and regional clinics as well as notifications for security incidents and emergency preparedness issues. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School diploma or equivalent
1 year experience as a telephone operator, dispatcher, or related experience
International Association for Healthcare Security and Safety (IAHSS) Certification to be obtained within 90 days of promotion/hire
Computer skills and dexterity required for data entry and retrieval of patient information.
Proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
Good analytical skills
Excellent communication skills
Demonstrates Good Judgement
Strong interpersonal skills
Strong customer service skills
Good command of the English language, along with the ability to speak clearly and distinctly.

Responsibilities

Answers internal/external calls for Security Operations, averaging 2-3,000 transactions daily.
Answers routine and emergency calls for security assistance, obtaining necessary information.
Dispatches security officers to calls for service.
Makes notifications to on-duty supervisors.
Responds to all emergency situations and Hospital/Clinic codes.
Monitors Hospital/Clinic video screens.
Maintains security log and associated computer entries.
Handles all call and on-call duties for security and emergency preparedness for the main campus and regional clinics.
Makes notifications for security incidents and emergency preparedness issues.
Consistently answers calls using standard company greeting.
Solicits and documents information needed from callers to determine the level of security assistance required.
Responds to all codes/notifications during emergency incidents.
Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements applicable to the assigned area of responsibility and ensures compliance.
Reports any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.