GSOC Security Dispatcher

GardaWorld•Delran, NJ

18h•Onsite

About The Position

Prioritizes excellent customer service. Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation. Responsible for detailed report writing that will involve a general understanding of critical incident escalation. Handles sensitive and confidential information with limited supervision. Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes. Coordinates security guards and paid police details as needed. Actively monitors and facilitates the occurrence of security-related incidents. Assesses threats based on incoming data and makes decisions based on findings. Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval. Monitors access control systems and acts in response to an alarm, breach, or malfunction. Appropriately responds to security operations notifications and requests made by internal and external parties. Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency. Supports onsite contract security staff. Conducts open-source research to answer specific questions and develops intelligence products.

Requirements

New Jersey SORA License Required
1-2 Years CCTV/Control Room Security Experience Required
Microsoft Office Skills Required (Excel, Powerpoint)
Typing Skills Required
Bachelor's degree or an associate's degree with progressive experience preferred
Minimum of 1-year of experience in the Global Security Operations Center (GSOC), central station monitoring operations, or equivalent.
Able to ace (and pass) an extensive screening process
Shift work experience in a 24-hour operation.
Active New Jersey SORA license.
Strong Customer service and communication; Call center/phone experience preferred.
Strong documentation, investigative, and report-writing skills.
Intermediate computer skills
Strong attention to detail
Demonstrated proficiency with Microsoft Office and other PC-based programs
Internal Personal presence, intellect, energy, and drive to succeed in a high-performance environment
Comfortable with ambiguity and working with large amounts of data and information
Ability to prioritize tasks while working with competing priorities
Ability to collaborate in and support a team environment
Ability to work independently
Ability to plan and successfully complete tasks within specified timelines
Ability to solve problems
Occasional travel may be required
Ability to continuously perform multiple tasks, operate standard office equipment and respond quickly to sounds
Ability to occasionally sit, stand, walk, squat, bend, reach forward, and/or move safely in confined spaces
The ability to occasionally lift and/or carry weight under 25 lbs.
Ability to read, write, and comprehend instructions on a regular basis
Ability to apply common sense reasoning to handle problems involving standardized situations
Ability to problem solve basic mathematical problems including addition, subtraction, multiplication, and division.

Nice To Haves

Security, Military, Law Enforcement experience

Responsibilities

Monitors for and identifies threats, trends, and incidents that could negatively impact the security of client personnel, facilities, operations, and reputation.
Responsible for detailed report writing that will involve a general understanding of critical incident escalation.
Handles sensitive and confidential information with limited supervision.
Consults with all risk functions in the development and documentation of policies, procedures, and controls, for all department processes.
Coordinates security guards and paid police details as needed.
Actively monitors and facilitates the occurrence of security-related incidents.
Assesses threats based on incoming data and makes decisions based on findings.
Participates in numerous Physical Security projects including Physical Security technology, employee photo identification, card access, video monitoring, and retrieval.
Monitors access control systems and acts in response to an alarm, breach, or malfunction.
Appropriately responds to security operations notifications and requests made by internal and external parties.
Liaises with emergency medical services, the fire department, and law enforcement in the event of an emergency.
Supports onsite contract security staff.
Conducts open-source research to answer specific questions and develops intelligence products.