Security Dispatcher

Children’s Hospitals and Clinics of Minnesota•Minneapolis, MN

7d•Onsite

About The Position

The Security Operations Center Dispatcher position is responsible for maintaining a safe and secure Children's campus through the operation of the Security Operations Center (SOC). The dispatcher will monitor alarms, CCTV and access control systems. The dispatcher will be responsible for coordinating security and emergency responses and maintaining logs of calls for service. The dispatcher's core role is to promote a safe environment for patients, visitors and hospital employees. This is a temporary 6-month assignment. Schedule: Friday-Tuesday 1400-2200 (2pm- 10p)

Requirements

Excellent multi-tasking abilities.
Capable of prioritizing tasks and setting priorities in a fast paced, multi-faceted environment.
Excellent verbal, writing and computer skills.
Ability to prepare verbal and written reports.
Ability to wear respiratory protection (N-95 respirator, full face respirator and PAPR), be fit tested and able to pass respirator physical.
Ability to successfully pass background checks of the Bureau of Criminal Apprehension (BCA) and Department of Human Services (DHS).
High school diploma or equivalent required.
Must be able to use or learn computer programs for dispatching officers, report writing, information database look ups, email, access control and video monitoring systems.
Ability to work independently and as a team.
Ability to communicate effectively with others both orally and in writing.
Ability to retain knowledge, information, and directions on an ongoing basis and communicate effectively with others.
Ability to comprehend numerous policies, procedures, concepts and to be able to make decisions using discretion and interpretive judgment based on general and specific policies.
Ability to maintain accurate records.
Must be customer service oriented.
Ability to walk and climb stairs.
Ability to see and hear accurately in both day and nighttime conditions.
Skill in operating portable radio devices.

Nice To Haves

Complete and pass Basic Life Support (BLS) and Automatic External Defibrillator (AED) training within 90 days of hire.
Bachelor's or Associate's Degree in Law Enforcement, Criminal Justice, Business, Psychology or Sociology preferred.
Prior experience in a security officer/public safety/dispatcher field preferred.
Prior Law Enforcement or security dispatcher experience preferred.
Emergency Operations Center experience preferred.
Healthcare knowledge/experience preferred.
Certified 911 or Emergency Response Dispatcher preferred.
Knowledge of verbal and physical de-escalation, use of force continuum and arrest laws preferred.

Responsibilities

Monitor alarms, CCTV and access control systems.
Coordinate security and emergency responses.
Maintain logs of calls for service.
Promote a safe environment for patients, visitors and hospital employees.
Prepare verbal and written reports.
Operate two-way radios, telephone, copier, fax and pager notification systems.
Detect irregularities, such as security breaches, facility and safety hazards and emergency situations.
Effectively contact and interact with emergency responders, such as police, fire, and/or ambulance personnel as required.
Maintain confidentiality in all aspects of the job.