Security Dispatcher - Full Time (Horseshoe LV)

Caesars Entertainment•Las Vegas, NV

11h

About The Position

The Security Dispatcher provides a friendly and safe environment for guests and team members while protecting company assets. The role operates the Security Dispatch area as a command post, communications center, and dispatching station for Security Operations and operational support. It includes frequent guest contact, particularly by telephone, and requires respectful, courteous communication and knowledge of the property floor plan and facility operating hours to provide accurate information and directions. The dispatcher monitors communications, camera systems, and alarms; coordinates responses to incidents and emergencies; and supports security officers throughout the property. The role also includes patrolling assigned areas, assisting guests and team members, enforcing company policies, documenting incidents, responding to medical emergencies as a first responder, and carrying out security procedures in accordance with company policies and Nevada Gaming law.

Requirements

High school graduate or equivalent.
Ability to manage several tasks at once.
Good oral and written communication skills and working knowledge of basic computer programs.
Ability to obtain and possess a Nevada Gaming Card and an Alcohol Awareness Card (AES).
Current and valid Nevada Driver’s License.
Ability to work any day of the week and any shift.
Neat, professional appearance and good personal hygiene.
Ability to communicate clearly with staff, management, and the public; read and interpret complex information; and listen actively.
Ability to remain calm and exercise sound judgment in stressful situations, including high-risk crises.
Ability to work independently and collaboratively, maintain confidentiality, act honestly and tactfully, and adapt respectfully to different values, cultures, and backgrounds.
Ability to meet high standards under pressing deadlines and inspect work for flaws.
Ability to work and stand indoors and outdoors in temperatures ranging from 10 to over 115 degrees.
Ability to physically restrain individuals when an arrest condition exists.
Ability to stoop, bend, jump, twist, crouch, grip, carry heavy loads, move quickly on level surfaces, and use stairs.
Ability to lift and carry up to 60 pounds and push or pull up to 150 pounds.
Ability to see and remember specific details of incidents and persons, write detailed reports, and give court testimony when necessary.
Ability to read, write, speak, and understand English.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.
Must pass the physical and written Western Division Security Academy testing within the first 90 days of employment, covering Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton.
Must recertify through the Western Division Security Academy between years 2 and 3 and pass required physical, mental, and environmental demands.

Nice To Haves

One to two years of prior security experience.
Prior experience in a position with direct guest contact.

Responsibilities

Greet guests and team members warmly and communicate with patrons over the telephone in a pleasant, courteous manner.
Verify that required equipment is available and functioning properly.
Enter data in applicable programs and multitask among phones, radio, monitors, and camera systems while remaining calm and professional.
Review accessible video cameras, report malfunctions, and maintain knowledge of camera coverage and sequencing for incident reviews.
Monitor alarm systems and immediately notify appropriate emergency personnel when an alarm activates.
Patrol the property to support guest and team-member safety and uphold laws, policies, and procedures.
Respond promptly when dispatched and assist fellow security officers as needed.
Use sound judgment to resolve problems and facilitate customer complaint resolution through personal action and coordination with other departments.
Provide accurate directions and information about property attractions and amenities.
Assist civil and law enforcement authorities, including providing testimony in court or administrative proceedings.
Provide first-responder medical assistance, including first aid and CPR, in accordance with proper procedures and techniques.
Interview, investigate, and document incidents requiring Security intervention in accordance with company and department policies.
Enforce company policies and procedures and comply with attendance requirements.
Conduct slot, pit poker, and other drops in compliance with Nevada Gaming law and departmental procedures.
Follow departmental Use of Force policy when arresting or detaining individuals who violate laws or company policy.
Maintain a professional, well-groomed appearance and promote a positive, ethical, team-centered work environment.